Experienced Customer Support Agent – Remote Night Shift Opportunity for Travel Industry Enthusiasts

Welcome to blithequark: Revolutionizing Travel Management Are you ready for a new challenge in a dynamic and fast-growing environment? Do you want to be part of a company that is dedicated to enabling 1 billion business travelers to plan and re-plan their trips by automating travel management? At blithequark, we are committed to revolutionizing the travel industry, and we are looking for talented individuals like you to join our team. As a Customer Support Agent, you will play a crucial role in providing exceptional support to our clients, ensuring their travel experiences are seamless and stress-free. About the Role This is a full-remote, contractor position, offering 40 hours of work per week. As a Customer Support Agent, you will be working on a night shift, with flexibility to balance your work and personal commitments. The shift will be from 15:30-24:00 CET, from Tuesday to Saturday or Sunday to Thursday, with a margin of +/- one hour to fit your schedule. You will be responsible for providing 24/7 customer support to our clients, working from anywhere in the world, and collaborating with our team to deliver outstanding support. Key Responsibilities Assist clients with their reservations through chat, email, and the Help Center portal, ensuring high-quality service in English. Utilize Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets. Collaborate with team members to ensure a seamless customer experience. Stay updated with industry changes and company policies to provide accurate and current information to clients. Requirements To be successful in this role, you will need to have: A minimum of 2 years of hands-on experience with Galileo or Amadeus. Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus. Fluent spoken and written English skills. Excellent communication skills in writing (including responding in chatbox) and speaking. Strong attention to detail and accuracy. A team player with the ability to work collaboratively. Demonstrated willingness to learn and adapt to new challenges. Essential Qualifications In addition to the above requirements, we are looking for candidates who are passionate about providing exceptional customer service, with a strong focus on delivering high-quality support. You should be able to work independently, with minimal supervision, and be comfortable with working in a fast-paced environment. Preferred Qualifications While not essential, we prefer candidates who have experience working in a remote environment, with a strong understanding of the travel industry. Familiarity with customer support software and tools is also an advantage. Skills and Competencies To be successful in this role, you will need to possess: Excellent communication skills : You should be able to communicate effectively with clients, both written and verbal, and provide clear and concise information. Strong problem-solving skills : You should be able to analyze problems, identify solutions, and implement them effectively. Attention to detail : You should be able to maintain a high level of accuracy and attention to detail, even in a fast-paced environment. Teamwork and collaboration : You should be able to work effectively with our team, collaborating to deliver seamless customer experiences. Adaptability and flexibility : You should be able to adapt to changing circumstances, priorities, and deadlines, and be flexible in your approach to work. Career Growth Opportunities At blithequark, we are committed to providing our employees with opportunities for growth and development. As a high-growth company, we offer numerous opportunities for career advancement, and we are dedicated to helping our employees achieve their career goals. You will have access to training and development programs, mentorship, and coaching, to help you succeed in your role and advance your career. Work Environment and Company Culture At blithequark, we pride ourselves on our collaborative and supportive work environment. Our team is diverse, multicultural, and inclusive, and we value the contributions of all our employees. We offer a remote work model, which provides flexibility and work-life balance, and we are committed to ensuring that our employees feel valued, supported, and empowered to do their best work. Compensation, Perks, and Benefits We offer a comprehensive compensation package, including a monthly paycheck up to EUR 2,000, and a range of perks and benefits, including: Competitive pay : We offer a competitive salary, reflecting your skills, experience, and qualifications. Flexible working hours : We offer flexible working hours, allowing you to balance your work and personal commitments. Remote work opportunities : We offer remote work opportunities, allowing you to work from anywhere in the world. Professional development : We offer training, development, and mentorship opportunities, to help you advance your career. Collaborative and supportive work environment : We offer a collaborative and supportive work environment, where your contributions are valued and recognized. Conclusion If you are a motivated and enthusiastic individual, with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Support Agent at blithequark, you will be part of a dynamic and fast-growing team, dedicated to revolutionizing the travel industry. You will have the opportunity to work remotely, with flexibility and work-life balance, and you will be rewarded with a competitive compensation package and a range of perks and benefits. Don't miss out on this opportunity to join our team and help us deliver outstanding support to our clients. Apply now, and take the first step towards an exciting and rewarding career with blithequark. Apply for this job