Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences through Technology and Innovation at blithequark

Introduction to blithequark At blithequark, we empower people to live, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact in the world, and our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always. If you're looking for a place to share your ideas freely, learn, grow, and thrive, blithequark is the perfect fit for you. About the Role As a Customer Sales and Service Representative at blithequark, you will deliver an exceptional customer experience, utilizing your superior sales and customer service skills, and excitement for technology. You will be the go-to person for customers who have questions or issues, and you will be responsible for instilling confidence and loyalty in them through thoughtful listening and effective service. You will identify customer needs and proactively offer our products and services to meet monthly sales goals and deliver an outstanding customer experience. Key Responsibilities Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service Utilizing knowledge of blithequark's products and services to effectively service and retain customers Identifying customer needs and proactively offering products and services to meet monthly sales goals Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues Responding to requests from customers about blithequark products and services Verifying service order accuracy and completeness and making corrections/changes as needed Negotiating the collection of overdue bills Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business Managing various systems and work tools while engaging with customers on the phone What We're Looking For We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be a deep listener, taking a genuine interest in learning about your customers, their business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations, and you should take real ownership of customer concerns, driven to provide exceptional customer service. Essential Qualifications Related Associate Degree or 2+ years' relevant experience Customer Service call center experience Previous collections experience Experience with selling products and services Customer service skills Demonstrated ability to communicate with detail and precision Preferred Qualifications Experience working in a remote environment Strong technical skills and ability to learn new systems and tools Ability to work in a fast-paced environment and adapt to changing priorities Strong problem-solving skills and ability to think critically Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping you grow and develop in your career. We offer a range of training and development programs, including on-the-job training, mentorship, and career advancement opportunities. You'll have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences, and you'll be encouraged to share your ideas and feedback to help us continuously improve. Work Environment and Company Culture Our work environment is collaborative, inclusive, and empowering. We celebrate our employees' differences and strive to create a sense of belonging, where everyone feels valued, connected, and empowered to reach their potential. We're committed to diversity and inclusion, and we're proud to be an equal opportunity employer. Our remote work environment offers flexibility and autonomy, and we provide the tools and resources you need to succeed in your role. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary range of $577.00 to $1,775.00 weekly, depending on your location and confirmed job-related skills and experience. We also offer a range of benefits, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. Our award-winning total rewards package is designed to help you move forward in your career and in areas of your life outside of blithequark. Conclusion If you're looking for a challenging and rewarding role where you can deliver exceptional customer experiences and grow your career, we encourage you to apply for this exciting opportunity at blithequark. Don't miss out on the chance to join our talented team and be part of a company that's driving innovation and making a difference in the world. Apply now and take the first step towards an exciting and fulfilling career at blithequark! Apply for this job