**Experienced Customer Support Agent (Remote) - Night Shift at arenaflex**
Are you a customer service enthusiast looking for a new challenge in a dynamic and fast-growing environment? Do you want to contribute to a company with the ambitious goal of enabling 1 billion business travellers to plan and re-plan their trips by automating travel management? If so, we are looking for you to join our innovative team at arenaflex! **About arenaflex** arenaflex is a pioneering company dedicated to revolutionising the travel industry. We provide a collaborative and supportive environment where you can grow and make a real impact. Our mission is to empower business travellers by automating travel management, and we're looking for talented individuals like you to help us achieve this goal. **Join our Remote Team** This is a full-time, remote role aimed at providing 24/7 customer support to our clients. As a Customer Support Agent, you will work from anywhere in the world, enjoying the flexibility of working remotely within the acceptable time zone. Shifts may include irregular working hours depending on your time zone, offering the opportunity to balance work with personal commitments. **Shift Details** The selected candidate will work on a night shift schedule, covering Tuesday to Saturday (15:30-24:00 CET) or Sunday to Thursday (15:30-24:00 CET), with a margin of +/- one hour to fit your schedule. This flexible arrangement allows you to work in a dynamic and collaborative environment while maintaining a healthy work-life balance. **Responsibilities** As a Customer Support Agent at arenaflex, your key responsibilities will include: * Assisting clients with their reservations through chat, email, and the Help Center portal, ensuring high-quality service in English. * Utilising Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets. * Collaborating with team members to ensure a seamless customer experience. * Staying updated with industry changes and company policies to provide accurate and current information to clients. **Requirements** To succeed in this role, you will need: * Minimum of 2 years of hands-on experience with Galileo or Amadeus. * Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus is a must. * Fluent in spoken and written English. * Excellent communication skills in writing (including responding in chatbox) and speaking. * Strong attention to detail and accuracy. * Team player with the ability to work collaboratively. * Demonstrated willingness to learn and adapt to new challenges. **Why Join arenaflex?** * **Growth Opportunities**: We are a high-growth company, offering numerous opportunities for career advancement. * **Remote Work Model**: Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance. * **Incredible Multicultural Team**: Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture. * **Competitive Contractor Compensation**: We offer a comprehensive compensation package (monthly paycheck up to EUR 2,000.-) to ensure you are rewarded for your hard work, with actual support to your work-life balance. * **Collaborative and Supportive Work Environment**: Work in a supportive atmosphere where your contributions are valued. **What We Offer** * Comprehensive training and onboarding program to ensure your success in the role. * Ongoing support and feedback to help you grow and develop in your career. * Opportunities for professional growth and advancement within the company. * Collaborative and inclusive work environment with a diverse team of professionals. * Competitive compensation package with a monthly paycheck up to EUR 2,000.-. **How to Apply** If you are passionate about providing exceptional customer service and have the necessary skills and experience, we would love to hear from you. Apply now with your resume in English to join our team and help us deliver outstanding support to our clients. Apply Job! **Note**: This job offer has been enriched by Jobgether.com and got a 77% flex score. Apply for this job