**Experienced Customer Service Associate – Last-Mile Delivery Support at blithequark**

Are you passionate about delivering exceptional customer experiences and making a real difference in people's lives? Do you thrive in fast-paced environments where no two days are ever the same? If so, we're excited to introduce you to an incredible opportunity to join blithequark's dynamic Customer Service team as a Delivery Station Customer Service Associate. At blithequark, we're revolutionizing the way we deliver products and services to our customers. Our mission is to be Earth's most customer-centric company, and we're committed to exceeding expectations by innovating and providing best-in-class customer support. As a key member of our team, you'll play a vital role in ensuring our customers receive their packages on time, as promised, and enjoy a seamless experience from start to finish. **About blithequark** blithequark is a cutting-edge company that's making history by expanding its logistics products and services. We're a team of passionate, innovative, and customer-obsessed individuals who are building new products and services every day on behalf of our customers. Our culture is built on a foundation of inclusivity, empowerment, and a commitment to excellence. We believe that our people are our greatest asset, and we're dedicated to providing a supportive and stimulating work environment that allows our team members to thrive. **Key Responsibilities** As a Delivery Station Customer Service Associate, you'll be responsible for: * Communicating with customers directly in-person, via phone, and via email to resolve issues and provide accurate information about their packages * Empathizing with and prioritizing customer needs to ensure a positive experience * Upholding company values and respecting every customer interaction * Resolving issues and setting appropriate expectations with customers in a timely and effective manner * Clearly understanding and responding appropriately to customer issues, both verbally and in writing * Approaching problems logically and with good judgment to ensure the best possible customer outcome * Making quick and effective decisions on behalf of the customer * Working a flexible full-time schedule (40+ hours per week) to meet the needs of our customers and the business **A Day in the Life** You'll be based at one of our last-mile delivery warehouses, where our leading logistics system operates. As orders are dispatched and delivered, you'll be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. You'll be the face of blithequark, providing exceptional customer service and support to ensure our customers receive their packages on time, as promised. **About the Team** Our Customer Service team is at the heart of blithequark's mission to be Earth's most customer-centric company. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues. **Requirements** To be successful in this role, you'll need: * A high school diploma or equivalent * Previous experience in customer service, preferably in a fast-paced environment * Ability to effectively prioritize work time to ensure efficiency and meet customer needs * Experience with Windows Operating Systems and Microsoft Outlook * Familiarity with multiple web browsers, database searching, and instant messenger tools * Excellent verbal and written communication skills * Ability to work in a dynamic, fast-paced environment with multiple priorities and deadlines * Strong problem-solving skills and ability to think critically * Ability to work independently and as part of a team * Flexibility to work a variety of shifts, including evenings, weekends, and holidays **Preferred Qualifications** * Bachelor's degree or equivalent work-related experience * Proficiency in understanding performance metrics and developing them to measure progress against key performance indicators * Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand **What We Offer** * Competitive base pay, ranging from $34,900/year in our lowest geographic market up to $59,400/year in our highest geographic market * Opportunities for career growth and professional development * Comprehensive benefits package, including medical, financial, and other benefits * Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package * A dynamic and inclusive work environment that values diversity, equity, and inclusion * Opportunities to work with a talented and passionate team of individuals who are making a real difference in people's lives **How to Apply** If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we encourage you to apply for this exciting opportunity to join blithequark's Customer Service team as a Delivery Station Customer Service Associate. Please visit our career site to submit your application and join our team of customer-obsessed individuals who are revolutionizing the way we deliver products and services to our customers. Why Join blithequark? At blithequark, we're committed to creating a workplace that's inclusive, empowering, and stimulating. We believe that our people are our greatest asset, and we're dedicated to providing a supportive and dynamic work environment that allows our team members to thrive. As a member of our team, you'll have the opportunity to work with a talented and passionate group of individuals who are making a real difference in people's lives. Our Culture Our culture is built on a foundation of inclusivity, empowerment, and a commitment to excellence. We believe that every individual has the potential to make a meaningful contribution, and we're dedicated to providing the support and resources needed to help our team members succeed. Our culture is characterized by: * Inclusivity : We believe that everyone deserves to be heard and valued, regardless of their background, culture, or identity. * Empowerment : We empower our team members to take ownership of their work and make decisions that align with our company values. * Commitment to Excellence : We're committed to delivering exceptional results and exceeding customer expectations. Our Benefits We offer a comprehensive benefits package that includes: * Competitive Base Pay : Our base pay ranges from $34,900/year in our lowest geographic market up to $59,400/year in our highest geographic market. * Opportunities for Career Growth : We offer opportunities for career growth and professional development, including training, mentorship, and education assistance. * Comprehensive Benefits Package : Our benefits package includes medical, financial, and other benefits that support our team members' physical, emotional, and financial well-being. * Equity, Sign-on Payments, and Other Forms of Compensation : We offer equity, sign-on payments, and other forms of compensation as part of a total compensation package. Our Work Environment Our work environment is dynamic, inclusive, and stimulating. We're committed to creating a workplace that's safe, healthy, and respectful. Our work environment is characterized by: * Flexible Work Schedules : We offer flexible work schedules that allow our team members to balance their work and personal responsibilities. * Collaborative Workspaces : Our workspaces are designed to foster collaboration, creativity, and innovation. * Opportunities for Professional Development : We offer opportunities for professional development, including training, mentorship, and education assistance. How to Apply If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we encourage you to apply for this exciting opportunity to join blithequark's Customer Service team as a Delivery Station Customer Service Associate. Please visit our career site to submit your application and join our team of customer-obsessed individuals who are revolutionizing the way we deliver products and services to our customers. Apply for this job