**Experienced Customer Support Associate – Remote or Chicago Location**

At arenaflex, we're revolutionizing the manufacturing industry with our cutting-edge platform that helps manufacturers reduce costs, increase visibility, and drive efficiency. As a fast-growing tech company headquartered in Chicago's River West neighborhood, we're looking for a talented and customer-centric individual to join our team as a Customer Support Associate. This is an exciting opportunity to work with a cross-functional team that thrives in collaboration and supporting colleagues, while making a significant impact on our business. **About arenaflex** arenaflex is a Series A funded startup that's changing the game in the manufacturing industry. With a talented team, cutting-edge technology, and a customer base that's ready for growth, we're poised to make a significant impact. Our vision is massive, and we're looking for individuals who share our passion for innovation and customer satisfaction. **Job Summary** As a Customer Support Associate at arenaflex, you'll be responsible for providing exceptional customer support to our clients, working closely with our internal engineering and customer success teams to resolve issues, and escalating problems as necessary. You'll be the face of arenaflex, interacting with customers via email, phone, and our Hubspot support portal, and providing solutions to their queries and concerns. **Key Responsibilities** * Handle incoming customer questions and concerns via email and our Hubspot support portal, providing timely and effective solutions to their queries and concerns. * Interface with internal sales and customer success teams to ensure pilots and existing customers are supported, and to identify opportunities for growth and improvement. * Work with the engineering team to escalate and investigate bugs and product questions, ensuring that issues are resolved efficiently and effectively. * Use Notion and other tools to manage internal processes and information, staying organized and up-to-date on customer interactions and issues. * Collaborate with the customer success team to develop and implement strategies for customer retention and growth. **Preferred Experience** * Strong problem-solving skills, with an ability to distill solutions from many sources of information. * Experience working in a customer service role, with a proven track record of providing exceptional customer support. * Ability to learn new systems and tools quickly, with a willingness to adapt to changing circumstances. * Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders. **Why Join arenaflex?** * arenaflex is a Series A funded startup, which means every team member is critical to our success. This means that you'll have responsibilities that directly impact our business – immediately. * We're a cross-functional team that thrives in collaboration and supporting colleagues, with a culture that values open communication, transparency, and teamwork. * Our vision is massive, and we have the team, technology, and customer base to support that growth. You'll have the opportunity to make a significant impact and contribute to our success. * We believe that building arenaflex is a marathon, not a short sprint. We support a balanced life, with unlimited PTO, flexible work schedules, and a focus on work-life balance. * You'll have the opportunity to learn a lot very quickly, and we trust you to operate with freedom in achieving your mission. * We don't look at customers as "cash cows" but rather see them as long-term partners in our journey to making the industry succeed. We detest the current model of how industrial sales are clunky and poorly designed for customers. **Why This Might Not Be a Fit for You** * You don't enjoy interacting with people. This is a customer-facing role that requires you to take customer calls and triage work with your internal team. * You are unorganized, not a strong note taker, or poor communicator. This role requires strong organizational and communication skills. * You are easily stressed or not used to fast-paced work. This role is fast-paced and requires a high level of energy and motivation. * You prefer to be a siloed worker. This role requires collaboration and teamwork. * You're not a hands-on individual or motivated to get stuff done quickly. No task is too small or too large for this role. **Benefits** * Unlimited PTO, 2-week minimum – We value work-life balance where family and health come first. We have an open vacation policy, as we want everybody to feel supported, restored, and ready to take on the day. * Flexible work schedule – You can be fully remote, or partially remote and go into one of our co-working locations in Charlotte or downtown Chicago. * 401(k) plan * Health insurance (medical, vision, and dental) * Flexible work schedule **Compensation** * $40k - $50k, depending on experience. If this role seems like a fit, we would love to learn more about your experience and goals. Apply now and join our team at arenaflex! Apply Job! Apply for this job