Experienced Customer Success Manager for Mid-Market Segment - Driving Growth and Success through Strategic Partnerships and Exceptional Client Experience

Introduction to blithequark blithequark is revolutionizing the way the world discovers and develops the skills that will shape the future. Our innovative skills platform empowers teams to go beyond skills gaps, with cutting-edge hiring and AI-powered learning solutions, and helps individuals cultivate the skills they need to level up. Wherever you are on your journey, blithequark's hiring and learning solutions meet you there and get you where you need to go. With a strong track record of powering millions of skills evaluations, blithequark is trusted by leading companies and used by learners across the globe. About Our Achievements Some of our latest accomplishments include: Ranking #2 in Education on Fast Company's prestigious World's Most Innovative Companies of 2025 list Being recognized 2 years in a row by TIME magazine as one of the World's Top EdTech Companies in 2025 and 2024 Getting Certified as a Best Place to Work 2023-2024 Launching our AI-tutor alongside our practice-first learning product Seeing our AI-tutor featured in Times Square three times in as many months What Makes a blithequark Team Member? At blithequark, our team members are the incredible people who make up our global team. We believe every team member should be given the context to understand decisions, the freedom to act independently, and the responsibility to do what's right. These principles build upon each other to drive motivation, speed, innovation, and a results-oriented, high-performing culture. We believe that culture is not just about principles, but also behaviors. This belief can be seen and felt in everything we do. The Role of Customer Success Manager, Mid-Market blithequark is seeking a Customer Success Manager, Mid-Market who is passionate about empowering and enabling SaaS clients. Part product expert, part project manager, part consultant, and part coach, you will serve an incredibly important function in our business. blithequark's competitive edge often comes from our ability to help clients thrive, so Customer Success Managers are crucial to the success of our product. Key Responsibilities As a Customer Success Manager, Mid-Market, your day-to-day responsibilities will include: Managing a portfolio of blithequark's fastest-growing clients to drive mutual success and growth Serving as a trusted advisor to new and existing customers and building champions within customers through demonstrable knowledge of blithequark's product suite, industry expertise, and business acumen Understanding and articulating business value and outcomes by aligning usage and adoption of blithequark to strategic business goals of customers Proactively managing the success of customers in your portfolio and delivering consistent value across the entire customer lifecycle Acting as an expert resource in blithequark's product suite and admin tools, educating customers on product capabilities relevant to their unique pain points and business use cases Project managing implementation tasks such as onboarding, product training, data migration, and roll-out strategies Assisting customers in identifying and addressing unique use cases Proactively spotting and addressing potential issues Partnering closely with cross-functional team members to translate business needs and product requirements into new solutions for customers Conducting helpful and informative client-facing meetings (e.g. trainings, business reviews) Essential Qualifications To be successful in this role, you will need: 5+ years of experience in a customer success role at a B2B SaaS company Experience managing 50-55 accounts with at least $4 million ARR A customer-first attitude and ability to build long-lasting relationships with customers Success spearheading end-to-end projects, including content consultation, implementation, and roll-out consultation Ability to independently troubleshoot most client issues A collaborative, helpful, and empathetic team-working style Strong relationship-building skills Excellent written and verbal communication skills Preferred Qualifications While not essential, the following qualifications are preferred: Experience working with AI-powered learning solutions Knowledge of the education technology industry Experience with project management tools and software Certifications in customer success or related fields The Hiring Process As a company centered around skills assessments and AI-powered learning tools, we strongly believe in providing all candidates the opportunity to demonstrate and validate their role-relevant skills up front. Plus, your experience using our platform will give you some helpful context for the rest of our interviewing process. For this role, our hiring process starts off in the blithequark platform with a CSM skills assessment: a 30-minute AI conversation simulation covering 3 questions. It is designed to provide an opportunity to showcase your conversational skills in the following areas: How you define success as a CSM How you build relationships How you handle risk Compensation and Benefits In accordance with local regulations in jurisdictions where blithequark may hire, we are projecting an annual base salary in the range of USD $75,000-$125,000. This range encompasses all seniority levels eligible for this position. Offer packages often contain additional compensation in the form of commission or performance bonuses, equity, and/or benefits such as: Medical, dental, and vision coverage 401k matching (US) or pension fund contributions (Global) Unlimited time off policy Learning & Development benefits Physical & Mental health benefits Equipment & generous home office setup stipend Team activities and get-togethers to connect with your fellow team members Why You'll Love Working at blithequark We know that great work comes from great, and inclusive teams. At blithequark, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our customers and helps us all grow as individuals. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. blithequark is proud to be an Equal Opportunity Employer. Conclusion If you are a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Success Manager, Mid-Market at blithequark, you will have the chance to work with a fast-growing SaaS company, empower and enable SaaS clients, and drive growth and success through strategic partnerships and exceptional client experience. Don't miss out on this opportunity to join our team and contribute to the future of skills development and education technology. Apply for this job