Experienced Customer Success Associate – Remote Full-Time Contractor Role for Student Loan Borrower Support and Financial Guidance

Introduction to arenaflex arenaflex is on a mission to revolutionize the way Americans manage their student debt, leveraging cutting-edge technology and policy expertise to provide smart, algorithm-based recommendations. As a Certified B Corporation, we are committed to helping all borrowers improve their financial health through better repayment strategies. With a founding team that boasts years of experience in public policy, law, consumer finance, and engineering, we are tackling one of the greatest challenges of our generation. Recently, we raised our Series A and are backed by a team of world-class investors, including General Catalyst, NextView, Greycroft, Foundation Capital, Story Ventures, QED Investors, and Flourish Ventures. About the Role As a member of our Borrower Success Team at arenaflex, you will play a vital role in helping student loan borrowers navigate our tools and enroll in federal forgiveness and repayment programs. With comprehensive training and hands-on experience, you will quickly become an expert in the student loan landscape, serving as the first point of contact for our users. This remote, full-time, contractor role is available for up to 5 months, with the possibility of extension or permanent hiring in NYC based on performance and company needs. Key Responsibilities Understanding arenaflex's product offerings and how they address borrowers' needs, ensuring that you can effectively communicate the value of our services to our users. Engaging with borrowers via email and live chat, providing exceptional customer support and guidance throughout their journey with arenaflex. Reviewing and submitting applications for federal loan programs, ensuring that our users receive the support they need to achieve financial stability. Proactively suggesting and implementing ideas and automations that can help scale the team, driving efficiency and innovation within our Borrower Success Team. Bringing user feedback to life with the product, design, and engineering teams to create new features and offerings, ensuring that our services meet the evolving needs of our users. Collaborating with the Borrower Success Team to achieve team and company growth goals in line with our social mission, contributing to the development of strategies that drive success and impact. Recommended Experience and Qualifications We are seeking teammates with at least one year of relevant work experience, preferably in start-ups, finance (including financial aid or fintech), government programs, or customer support. A strong passion for applying your talents in a fast-paced startup environment to tackle a major social issue of our time is essential. During the interview process, we will be evaluating key qualities in your experience and potential, including: Essential Qualifications Detail-oriented: You can understand and communicate complex program requirements, capably managing internal systems and processes with precision and accuracy. Fast learner: You have demonstrated experience in quickly mastering new skills and knowledge areas, adapting to changing environments and priorities with ease. Clear communicator: You can field questions from borrowers with empathy, tact, and clarity, providing exceptional customer support and guidance throughout their journey with arenaflex. Excellent teammate: You collaborate with and support your teammates, clearly communicating capacity and expectations to ensure seamless teamwork and collective success. Preferred Qualifications Experience working in a remote environment, with a strong ability to self-motivate and manage your time effectively. Familiarity with student loan programs and financial aid, with a desire to learn and grow in this area. Strong analytical and problem-solving skills, with the ability to think critically and creatively in a fast-paced environment. Skills and Competencies To succeed in this role, you will need to possess a unique blend of skills and competencies, including: Excellent communication and interpersonal skills: You can effectively communicate with borrowers, teammates, and stakeholders, building strong relationships and driving collaboration. Strong analytical and problem-solving skills: You can analyze complex data and problems, developing creative solutions that drive success and impact. Ability to work in a fast-paced environment: You can thrive in a dynamic environment, prioritizing tasks and managing your time effectively to meet deadlines and achieve goals. Passion for social impact: You are driven by a desire to make a positive difference in the lives of others, with a strong commitment to our mission and values. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our teammates, providing opportunities for learning, professional development, and career advancement. As a member of our Borrower Success Team, you will have access to: Comprehensive training and onboarding programs, ensuring that you have the skills and knowledge needed to succeed in your role. Ongoing coaching and feedback, with regular check-ins and performance evaluations to support your growth and development. Opportunities for professional development, including workshops, webinars, and conferences, to help you stay up-to-date with industry trends and best practices. A collaborative and supportive team environment, with a strong focus on teamwork, communication, and mutual respect. Work Environment and Company Culture At arenaflex, we pride ourselves on our inclusive culture and values-driven approach, with a strong focus on empathy, diversity, growth, determination, humility, and fun. Our team is passionate about making a positive difference in the lives of others, and we are committed to creating a work environment that is supportive, collaborative, and inspiring. As a member of our team, you can expect: A dynamic and fast-paced work environment, with a strong focus on innovation, creativity, and problem-solving. A collaborative and supportive team culture, with regular team-building activities, social events, and celebrations. A commitment to diversity, equity, and inclusion, with a strong focus on creating a workplace that is welcoming, inclusive, and respectful of all individuals. A flexible and remote work environment, with the opportunity to work from anywhere and create a schedule that suits your needs and lifestyle. Compensation, Perks, and Benefits At arenaflex, we offer a competitive compensation package, with a range of perks and benefits designed to support your well-being, growth, and success. These include: A competitive hourly rate, with opportunities for bonuses and incentives based on performance and achievement. A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) matching program. A flexible and remote work environment, with the opportunity to work from anywhere and create a schedule that suits your needs and lifestyle. Access to a range of professional development opportunities, including workshops, webinars, and conferences, to help you stay up-to-date with industry trends and best practices. A collaborative and supportive team environment, with regular team-building activities, social events, and celebrations. Conclusion If you are a motivated and passionate individual who is committed to making a positive difference in the lives of others, we encourage you to apply for this exciting opportunity to join our Borrower Success Team at arenaflex. With a strong focus on social impact, innovation, and customer support, we are confident that you will find this role both challenging and rewarding. Don't miss out on the chance to be part of a dynamic and fast-paced team that is dedicated to revolutionizing the way Americans manage their student debt. Apply now to join our team and start making a difference today! Apply for this job