Experienced Customer Success Associate for Student Loan Borrowers – Full-Time Remote Contractor Opportunity with blithequark

Introduction to blithequark At blithequark, our mission is to empower the 45 million Americans burdened by student debt to save money through innovative, algorithm-based recommendations. By combining policy expertise and cutting-edge technology, we serve student loan borrowers across the country, helping them navigate the complex landscape of student loan repayment. Our founding team, comprised of experts in public policy, law, consumer finance, and engineering, is dedicated to tackling one of the greatest challenges of our generation. As a Certified B Corporation®, we are committed to helping all borrowers improve their financial health through better repayment strategies. About Our Product and Impact Our product is designed to provide smart, personalized recommendations to help student loan borrowers make informed decisions about their repayment options. With a strong focus on innovation and customer success, we have recently raised our Series A funding and are backed by a team of world-class investors, including prominent venture capital firms. To learn more about how our product works and the impact we're making, we invite you to watch this quick video and hear directly from our borrowers about their experiences with blithequark. Your Role as a Customer Success Associate As a valued member of our Borrower Success Team, you will play a critical role in helping student loan borrowers navigate our tools and enroll in federal forgiveness and repayment programs. With comprehensive training and hands-on experience, you will quickly become an expert in the student loan landscape, serving as the first point of contact for our users and providing exceptional support and guidance. This is a remote, full-time contractor role with the possibility of extension or permanent hiring in NYC based on performance and company needs, offering up to 5 months of exciting opportunities for growth and development. Key Responsibilities Develop a deep understanding of blithequark's product offerings and how they address the unique needs of our borrowers Engage with borrowers via email and live chat, providing timely and effective support to ensure their success Review and submit applications for federal loan programs, ensuring accuracy and efficiency in the process Proactively identify areas for improvement and implement innovative ideas and automations to help scale the team and enhance the borrower experience Collaborate with the product, design, and engineering teams to bring user feedback to life, informing the development of new features and offerings that meet the evolving needs of our borrowers Work closely with the Borrower Success Team to achieve team and company growth goals, aligning with our social mission to make a positive impact on the lives of our borrowers Recommended Experience and Qualifications We are seeking talented and motivated individuals with at least one year of relevant work experience, preferably in start-ups, finance (including financial aid or fintech), government programs, or customer support. A passion for applying your skills and talents in a fast-paced startup environment to tackle a major social issue is essential. During the interview process, we will be evaluating your experience and potential based on the following key qualities: Essential Qualities Detail-oriented : The ability to understand and communicate complex program requirements, as well as manage internal systems and processes with accuracy and efficiency Fast learner : A demonstrated ability to quickly master new skills and knowledge areas, adapting to the evolving needs of our borrowers and the company Clear communicator : The ability to field questions from borrowers with empathy, tact, and clarity, providing exceptional customer support and guidance Excellent teammate : A strong ability to collaborate with and support your teammates, clearly communicating capacity and expectations to ensure the success of the team Our Values and Culture At blithequark, we are proud to be a mission-driven company with an inclusive culture, guided by a set of values that our team strives to embody every day. These values include: Core Values Empathy : We believe in putting ourselves in the shoes of our borrowers, understanding their challenges and providing support and guidance with compassion and kindness Diversity : We celebrate the diversity of our team and the borrowers we serve, recognizing that our differences are a source of strength and innovation Growth : We are committed to continuous learning and growth, both as individuals and as a company, always seeking new ways to improve and expand our impact Determination : We are driven by a determination to make a positive difference in the lives of our borrowers, persevering through challenges and setbacks to achieve our mission Humility : We approach our work with humility, recognizing that we are part of a larger ecosystem and that our success is dependent on the success of our borrowers and the communities we serve Fun : We believe in having fun and enjoying the journey, even in the face of challenges and adversity, recognizing that our work is meaningful and rewarding Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members, providing opportunities for learning, professional development, and career advancement. As a Customer Success Associate, you will have the opportunity to: Growth Opportunities Develop a deep understanding of the student loan landscape and the needs of our borrowers Build strong relationships with our borrowers, providing exceptional support and guidance Collaborate with cross-functional teams, including product, design, and engineering, to inform the development of new features and offerings Participate in training and professional development opportunities, enhancing your skills and knowledge in areas such as customer support, finance, and technology Work Environment and Company Culture At blithequark, we are proud of our inclusive and dynamic company culture, which values diversity, empathy, and growth. As a remote team, we are committed to creating a sense of community and connection among our team members, with regular virtual meetings, social events, and opportunities for collaboration and feedback. Our company culture is built on the principles of: Company Culture Highlights Flexibility and autonomy : We trust our team members to work independently and manage their time effectively, providing the flexibility to work from anywhere and create a schedule that suits your needs Open communication : We believe in transparent and open communication, encouraging feedback, suggestions, and ideas from all team members Collaboration and teamwork : We recognize that our success is dependent on the success of our team, fostering a culture of collaboration, mutual respect, and support Continuous learning : We are committed to continuous learning and growth, providing opportunities for professional development, training, and education Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including a salary range that reflects your experience and qualifications. In addition to your salary, you will be eligible for a range of perks and benefits, including: Perks and Benefits Comprehensive health insurance : We offer a range of health insurance options, including medical, dental, and vision coverage Retirement savings plan : We provide a retirement savings plan, including a company match, to help you plan for your future : We offer a generous paid time off policy, including vacation days, sick leave, and holidays Professional development opportunities : We provide opportunities for training, education, and professional development, helping you to enhance your skills and knowledge Conclusion If you are a motivated and talented individual who is passionate about making a positive difference in the lives of student loan borrowers, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Success Associate, you will play a critical role in helping us achieve our mission to empower borrowers and make a positive impact on the student loan landscape. We look forward to hearing from you and exploring how you can contribute to our team's success. Apply for this job