Experienced Remote Bilingual Spanish Customer Service Representative - Insurance Industry Expert
Welcome to Afni: A Leader in the Insurance Industry Afni is a renowned company in the insurance sector, dedicated to providing exceptional customer experiences. As a Remote Bilingual Spanish Representative, you will be an integral part of our team, working with one of the nation's top insurance providers to deliver top-notch service to our clients. If you are a motivated and customer-focused individual with a passion for the insurance industry, we encourage you to apply for this exciting opportunity. Job Overview In this role, you will represent our company by taking inbound calls from warm leads or current policyholders, assisting with their insurance needs, and providing an exceptional customer experience. Your strong relationship-building skills will enable you to identify the prospective insured's needs, match products and solutions that best meet those needs, and educate customers on our insurance products and services. As a key player in our team, you will be responsible for solving problems, formulating solutions for customers, and engaging in conversations with people from all walks of life. Key Responsibilities: Take inbound calls and conduct consultations to identify the prospective insured's needs, taking control of the conversation and matching products and solutions that best meet those needs. Educate customers on our insurance products and services while identifying opportunities to sell additional products. Read all verbatim and ensure all coverages and solutions are communicated effectively using the provided resources. Solve problems and formulate solutions for customers by researching, analyzing, and resolving inquiries regarding insurance and service-related issues. Engage in conversations with people from all walks of life, providing and customizing assistance according to the policyholder's needs. Why Choose Afni? At Afni, we value our employees and offer a range of benefits, including: Remote work: This position is 100% remote, and we will provide you with the necessary equipment. Full-time hours: Enjoy a 40-hour work week with a competitive salary and bonus structure. Job stability: We've been in business since 1936, offering a stable and secure work environment. Paid time off: We believe in the importance of rest and relaxation, and offer paid time off to support your well-being. Medical, dental, and vision insurance: We'll help cover the cost of your premium, ensuring you and your loved ones are protected. Tuition reimbursement: We're committed to supporting your career goals and offer tuition reimbursement to help you achieve them. Referral program: Our Buddy Bucks Referral Program is one of the most lucrative in the industry, offering you the opportunity to earn more while working with your friends. Career growth: We promote from within, and many of our senior leadership team started as agents. We're committed to helping you grow and develop in your career. Essential Qualifications: At least six months of experience working in a service or sales environment. Ability to work in a fast-paced environment and multitask effectively. Strong communication skills, both written and verbal. Computer skills and ability to work with a CRM. Must live in the state of Texas. Must be 18 years of age and have a GED or High School Diploma. Must be legally permitted to work in the United States. Preferred Qualifications: Experience working in the insurance industry or a related field. Bilingual skills in Spanish and English. Strong problem-solving and analytical skills. Ability to work independently and as part of a team. Career Growth and Development At Afni, we're committed to helping you grow and develop in your career. We offer regular training and coaching, as well as opportunities for advancement and professional development. Our Buddy Bucks Referral Program is also a great way to earn more while working with your friends and building your professional network. How the Buddy Bucks Referral Program Works: 1-2 Referrals: Earn $25 per referral/month. 3-5 Referrals: Earn $40 per referral/month. 6+ Referrals: Earn $60 per referral/month. Plus, receive a $500 bonus when your referral has been with Afni for six months. Our Culture and Values At Afni, we value diversity, equity, and inclusion, and are committed to providing equal employment opportunities to all qualified individuals. We believe in creating a positive and supportive work environment, where everyone feels valued and respected. Our culture is built on the principles of integrity, respect, and excellence, and we're looking for individuals who share these values and are passionate about delivering exceptional customer experiences. Learn More About Afni: What we do: Where are we located: What's new with us: What it's like being part of the Afni family: Ready to Apply? If you're a motivated and customer-focused individual with a passion for the insurance industry, we encourage you to apply now. Please submit your application, and we'll be in touch to discuss this exciting opportunity further. Apply for this job