Experienced Customer Success Advocate for Innovative Education Technology – Driving Customer Engagement and Retention in the Western US Region

Introduction to blithequark blithequark is on a mission to revolutionize the way individuals learn and develop skills, empowering them to achieve career success and improve their quality of life. Our immersive career exploration and training simulations have been proven to deliver better learning gains than traditional methods, making us a leader in innovative workplace training and skills development. By building bridges between schools, workplaces, and governments, we aim to create a better tomorrow, today. About the Role We are seeking a dynamic and customer-focused Customer Success Advocate to join our team in the Western US region. As the face of blithequark, this individual will serve as an advocate, brand ambassador, and trusted advisor to our customers, driving retention, increasing usage, and enhancing the customer experience. With a broad skill set that includes expertise in Customer Success and Implementation, this person will play a key role in fostering customer communities, advancing brand recognition, and ensuring customer satisfaction and loyalty. Key Areas of Focus Customer Engagement & Advocacy Renewals & Retention Brand Ambassador & Evangelist Customer Communities & Content Leadership Customer Success & Implementation Support Continuous Improvement Responsibilities As a Customer Success Advocate at blithequark, you will be responsible for: Serving as a representative of blithequark to customers and potential customers in the West region, building strong, trusted relationships by understanding their goals, challenges, and needs. Proactively engaging and re-engaging with customers to drive retention, usage, and renewals as directed by management, in collaboration with Customer Success Managers. Working closely with customers to participate in efficacy studies, share success stories, and provide feedback to internal teams to ensure alignment with their evolving needs. Strengthening customer retention through consistent in-person and virtual interactions while identifying opportunities to enhance the customer experience and internal processes. Representing blithequark at trade shows, industry events, and local gatherings, advocating for the brand through speaking engagements and other awareness-building activities. Driving participation in blithequark Customer Communities by growing membership, leading monthly events, managing content coordination, and executing events. Promoting and encouraging customer involvement in webinars, events, and other blithequark-led initiatives. Conducting "Launch and Day One Professional Development" sessions. Managing daily customer success tasks, resolving issues and providing coverage as needed. Qualifications To be successful in this role, you will need: Proven experience (~4+ years) in Customer Success, Account Management, or related roles. Exceptional communication and interpersonal skills, with the ability to build strong customer relationships. Comfortable speaking at events and representing the company in high-profile settings. Strong organizational skills with the ability to manage multiple priorities and deadlines. Knowledge of industry trends and best practices in customer engagement and retention. Willingness to travel extensively within the region for customer meetings and events. Self-motivated and adaptable, capable of thriving in a fast-paced, dynamic environment. Essential Skills and Competencies Customer-centric mindset : Ability to understand and prioritize customer needs, delivering exceptional customer experiences. Communication and interpersonal skills : Effective communication, active listening, and strong relationships-building skills. Problem-solving and analytical skills : Ability to analyze customer issues, identify solutions, and implement effective resolutions. Time management and organization : Ability to manage multiple priorities, deadlines, and tasks in a fast-paced environment. Adaptability and flexibility : Willingness to adapt to changing customer needs, priorities, and industry trends. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Success Advocate, you will have access to: Professional development opportunities : Training, mentorship, and coaching to enhance your skills and knowledge in Customer Success and related areas. Career advancement opportunities : Opportunities to advance within the company, taking on new challenges and responsibilities. Industry insights and networking : Access to industry events, conferences, and networking opportunities to stay up-to-date on the latest trends and best practices. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and innovative work environment. Our company culture is built on: Collaboration and teamwork : A culture of open communication, collaboration, and mutual respect. Innovation and creativity : Encouragement to think outside the box, innovate, and improve processes and solutions. Diversity and inclusion : A commitment to diversity, equity, and inclusion, fostering a workplace where everyone feels valued and respected. Compensation, Perks, and Benefits We offer a competitive compensation package, including: Base salary range : $90,000 - $100,000, depending on experience and qualifications. Additional benefits : Stock options, 401(k), paid vacation and sick time, and medical/dental/vision insurance. Professional development opportunities : Ongoing training, mentorship, and coaching to support your career growth and development. Conclusion If you are a motivated and customer-focused individual looking to make a difference in the lives of others, we invite you to join us on our mission to revolutionize education and skills development. As a Customer Success Advocate at blithequark, you will have the opportunity to drive customer engagement and retention, foster customer communities, and advance brand recognition. Apply now to be part of our dynamic team and help create pathways to prosperity for individuals and communities. Apply for this job