Experienced Customer Success Advocate for Innovative Education Technology - Driving Customer Engagement and Retention in the Western US Region

Introduction to Blithequark Blithequark is on a mission to revolutionize the way individuals acquire new skills and find career success. Our cutting-edge, immersive career exploration and training simulations are designed to empower learners of all ages, helping them discover the right career path and build the skills necessary to thrive in the workforce. By leveraging innovative technology, we aim to bridge the gap between education and employment, creating a more skilled and adaptable workforce for the future. About Our Mission At blithequark, we believe that the future of work starts with innovative workplace training and skills development. Our immersive VR experiences have been proven to deliver better learning outcomes than traditional training methods, making them highly engaging and enjoyable for learners. We're committed to building a better tomorrow by creating pathways to career success, improving training and job placement pipelines, and fostering a culture of continuous learning and growth. Job Summary We're seeking a dynamic and customer-focused Customer Success Advocate to join our team in the Western US region. As a representative of blithequark, you will serve as an advocate, brand ambassador, and trusted advisor to our customers, driving retention, increasing usage, and enhancing the overall customer experience. With a broad skill set that includes expertise in Customer Success and Implementation, you will play a key role in fostering customer communities, advancing brand recognition, and ensuring customer satisfaction and loyalty. Key Areas of Focus Customer Engagement & Advocacy : Build strong, trusted relationships with customers, understanding their goals, challenges, and needs. Renewals & Retention : Proactively engage and re-engage with customers to drive retention, usage, and renewals. Brand Ambassador & Evangelist : Represent blithequark at trade shows, industry events, and local gatherings, advocating for the brand through speaking engagements and other awareness-building activities. Customer Communities & Content Leadership : Drive participation in blithequark Customer Communities, growing membership, leading monthly events, managing content coordination, and executing events. Customer Success & Implementation Support : Provide support for customer success tasks, resolving issues and providing coverage as needed. Continuous Improvement : Identify opportunities to enhance the customer experience and internal processes, driving continuous improvement and growth. Responsibilities Serve as a representative of blithequark to customers and potential customers in the West region, building strong, trusted relationships by understanding their goals, challenges, and needs. Proactively engage and re-engage with customers to drive retention, usage, and renewals as directed by management, in collaboration with Customer Success Managers. Work closely with customers to participate in efficacy studies, share success stories, and provide feedback to internal teams to ensure alignment with their evolving needs. Strengthen customer retention through consistent in-person and virtual interactions, identifying opportunities to enhance the customer experience and internal processes. Represent blithequark at trade shows, industry events, and local gatherings, advocating for the brand through speaking engagements and other awareness-building activities. Drive participation in blithequark Customer Communities by growing membership, leading monthly events, managing content coordination, and executing events. Promote and encourage customer involvement in webinars, events, and other blithequark-led initiatives. Conduct "Launch and Day One Professional Development" sessions. Manage daily customer success tasks, resolving issues and providing coverage as needed. Qualifications To be successful in this role, you will need: Proven experience (~4+ years) in Customer Success, Account Management, or related roles. Exceptional communication and interpersonal skills, with the ability to build strong customer relationships. Comfortable speaking at events and representing the company in high-profile settings. Strong organizational skills with the ability to manage multiple priorities and deadlines. Knowledge of industry trends and best practices in customer engagement and retention. Willingness to travel extensively within the region for customer meetings and events. Self-motivated and adaptable, capable of thriving in a fast-paced, dynamic environment. What We Offer At blithequark, we offer a competitive compensation package, including a base salary range of $90,000 - $100,000, depending on experience and location. Additionally, you will be eligible for company benefits such as stock options, 401(k), paid vacation and sick time, and medical/dental/vision insurance. Career Growth and Development At blithequark, we're committed to helping our employees grow and develop in their careers. You will have access to ongoing training and professional development opportunities, as well as the chance to work with a talented and dedicated team of professionals who are passionate about making a difference in the lives of others. Work Environment and Company Culture Our company culture is built on a foundation of innovation, creativity, and collaboration. We believe in fostering a positive and inclusive work environment that encourages diversity, equity, and inclusion. At blithequark, you will be part of a dynamic and fast-paced team that is dedicated to making a real impact in the world. Conclusion If you're looking for a challenging and rewarding role that will allow you to make a real difference in the lives of others, we invite you to join us at blithequark. As a Customer Success Advocate, you will be part of a talented team that is passionate about creating pathways to career success and improving the lives of individuals around the world. Apply now to take the first step in an exciting and fulfilling career with blithequark. Apply for this job