**Experienced Customer Service Team Manager – San Antonio, TX**

Join blithequark, a leading equity REIT with a long-term track record of developing, redeveloping, acquiring, and managing distinctive apartment homes in some of the best U.S. markets, as we continue to deliver outsized, risk-adjusted returns to shareholders. With a strong focus on collaboration, innovation, and taking ownership of our choices and actions, we strive to create a better way to live and build value for our customers, investors, and associates. As a Customer Service Team Manager at blithequark, you will play a vital role in leading our customer service team to deliver exceptional experiences to our residents and stakeholders. If you have a passion for customer service, leadership, and team management, we encourage you to apply for this exciting opportunity. **About blithequark** blithequark is a dynamic and innovative company that has established a leadership position in the apartment home industry. Our purpose is to create a better way to live, and we take that purpose seriously. We believe in creating a culture built on purpose and our core values – A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement. Our teams are the beating heart of our success, and we are committed to showing our appreciation through comprehensive benefits, growth opportunities, and a culture that celebrates associate efforts and successes. **The Role** This is a hybrid work position based in San Antonio, TX, and requires a minimum of two years of supervisory experience in a contact call center or shared services center or fast-paced office operations environment. As a Customer Service Team Manager, you will be responsible for: * Leading a team of customer service representatives to deliver exceptional customer experiences * Coaching and training team members to improve their skills and performance * Supervising remote team members and ensuring they have the necessary resources and support * Managing a flexible schedule, including day and evening shifts, and some weekends * Reading and writing English as demonstrated by clear and concise written and verbal communications * Creating and delivering group presentations on function-related subject matter and writing reports in a clear, concise form * Operating Microsoft Office applications such as word processing, presentations, and spreadsheets at a level consistent with the essential functions of this job * Time management, prioritization, and organizational skills as demonstrated by prior work experience * Analytical skills as demonstrated by prior work experience * Teamwork skills as demonstrated by prior work experience * Strong communication skills and attention to detail are essential **How blithequark Supports You** We know that our teams are the beating heart of our success, and we are committed to showing our appreciation. We offer: * Comprehensive benefits – health, dental, and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan, and more * Growth based on achievement and promotion from within * Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization) * A 20% discount on our incredible apartment homes * A culture built on purpose and our core values – A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement **Additional Info** blithequark is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop, and retain associates with a wide range of backgrounds, experiences, and perspectives and create an environment that encourages all voices to be heard, understood, and appreciated. **How to Apply** If you are passionate about customer service, leadership, and team management, and you have a strong desire to join a dynamic and innovative company, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will reach out if there is a position that seems like a good match. **About Us** Founded in 1993, blithequark has a distinct track record of serving people and growing communities in some of the best U.S. markets. We are committed to creating a better way to live and building value for our customers, investors, and associates. If you thrive on responsibility, are passionate about setting a new standard for customers, and possess strong leadership skills, you have what it takes to build a strong future here. **Contact Us** If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you and exploring how you can contribute to our success. Key Responsibilities * Lead a team of customer service representatives to deliver exceptional customer experiences * Coach and train team members to improve their skills and performance * Supervise remote team members and ensure they have the necessary resources and support * Manage a flexible schedule, including day and evening shifts, and some weekends * Read and write English as demonstrated by clear and concise written and verbal communications * Create and deliver group presentations on function-related subject matter and write reports in a clear, concise form * Operate Microsoft Office applications such as word processing, presentations, and spreadsheets at a level consistent with the essential functions of this job * Time management, prioritization, and organizational skills as demonstrated by prior work experience * Analytical skills as demonstrated by prior work experience * Teamwork skills as demonstrated by prior work experience * Strong communication skills and attention to detail are essential Essential Qualifications * Minimum of two years supervisory experience in a contact call center or shared services center or fast-paced office operations environment * High School diploma or equivalent (GED) and some college preferred * Customer service knowledge and ability to deliver exceptional customer service as demonstrated by prior work experience * Ability to coach and train team members as demonstrated by prior work experience * Ability to supervise remote team members * Ability to work a flexible schedule, including day and evening shifts, and some weekends * Ability to read and write English as demonstrated by clear and concise written and verbal communications * Demonstrated ability to create and deliver group presentations on function-related subject matter and write reports in a clear, concise form * Ability to operate Microsoft Office applications such as word processing, presentations, and spreadsheets at a level consistent with the essential functions of this job * Time management, prioritization, and organizational skills as demonstrated by prior work experience * Analytical skills as demonstrated by prior work experience * Teamwork skills as demonstrated by prior work experience * Strong communication skills and attention to detail are essential Preferred Qualifications * Bachelor's degree in a related field * Experience in a customer service or shared services center environment * Strong leadership and team management skills * Ability to analyze data and make informed decisions * Strong communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively Skills and Competencies * Strong leadership and team management skills * Ability to analyze data and make informed decisions * Strong communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Time management, prioritization, and organizational skills * Analytical skills * Teamwork skills * Strong communication skills and attention to detail Career Growth Opportunities and Learning Benefits * Comprehensive benefits – health, dental, and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan, and more * Growth based on achievement and promotion from within * Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization) * A 20% discount on our incredible apartment homes * A culture built on purpose and our core values – A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement Work Environment and Company Culture * blithequark is a dynamic and innovative company that has established a leadership position in the apartment home industry * Our purpose is to create a better way to live, and we take that purpose seriously * We believe in creating a culture built on purpose and our core values – A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement * Our teams are the beating heart of our success, and we are committed to showing our appreciation through comprehensive benefits, growth opportunities, and a culture that celebrates associate efforts and successes Compensation, Perks, and Benefits * Comprehensive benefits – health, dental, and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan, and more * Growth based on achievement and promotion from within * Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization) * A 20% discount on our incredible apartment homes * A culture built on purpose and our core values – A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement Conclusion If you are passionate about customer service, leadership, and team management, and you have a strong desire to join a dynamic and innovative company, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will reach out if there is a position that seems like a good match. We look forward to hearing from you and exploring how you can contribute to our success. Apply for this job