**Experienced Full Stack Spanish Bilingual Automotive Customer Service Advisor – Web & Cloud Application Development**

Are you passionate about delivering exceptional customer experiences and passionate about the automotive industry? Do you have a strong desire to help customers and a knack for problem-solving? If so, we want to hear from you! blithequark is a global leader in customer experience and technology, and we're looking for talented, compassionate individuals like you to join our team of Remote Spanish Bilingual Automotive Customer Service Advisors. **About blithequark** blithequark is a dynamic and innovative company that's changing the way businesses interact with their customers. With a strong focus on diversity, equity, and inclusion, we're committed to creating a workplace that's welcoming and inclusive for everyone. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey. **What You'll Do** As an Automotive Customer Service Advisor on our team, you'll be responsible for providing exceptional customer experiences to our clients through inbound and outbound calls, as well as through the internet. You'll be the face of blithequark, and your strong communication skills, empathy, and problem-solving abilities will make all the difference in delivering outstanding results. **Key Responsibilities:** * Answer all incoming customer phone calls within quality standards * Capture prospect information (Name, Address, Phone, email, Product of interest, Source, CRM questions) * Answer detailed product questions on the brand, current nameplates, and their performance capabilities * Define consumer needs by asking relevant CRM / Product questions * Select fulfillment items * Complete price and equips statements for consumers * Locate dealers following standard dealerization rules * Categorize callers and offer appropriate Touch point (i.e. warm transfers to a dealer) * Provide website navigation assistance to consumer-oriented brand sites * Escalate outstanding issues * Provide Goodwill to customers on behalf of the client within the client guidelines * Ability to communicate in written form (email/text chat) with consumers regarding products and programs supported * Conduct CRM outbound follow-up calls to ensure receipt of fulfillment items and to answer any additional questions * As required, call consumers to invite them to attend events * Follow critical elements of the Minacs Call and File handling process * Stay current with Center procedures, product information, and online resource tools * Appropriately managing customer complaints from initial call to resolution **Who We're Looking For** We're looking for individuals who are passionate about delivering exceptional customer experiences and have a strong desire to help others. As an Automotive Customer Service Advisor, you'll be the face of blithequark, and your strong communication skills, empathy, and problem-solving abilities will make all the difference in delivering outstanding results. **Essential Qualifications:** * High school diploma with 6 plus months of customer service experience preferred * Courteous with strong customer service orientation * Ability to effectively communicate, both written and verbally * Ability to learn including strong problem-solving skills * Dependable with proficient attention to detail * Able to rotate shifts, as needed * A passion for helping others **Preferred Qualifications:** * Preferably has sales or marketing background with ability to build rapport with consumers over the phone * Ability to work in a fast-paced environment with multiple priorities and deadlines **What's in it for You?** We invest in our people and teams for ongoing personal and career development so each career path is meaningful. In this role, you will be provided with: * Opportunities for performance incentives * The opportunity to work at home * Equipment provided * Team Appreciation Day * Customer Service Week * World Clean Up Day, #MyOneEarthPromise and other opportunities to support our communities and world * Wellness activities * Events that celebrate Diversity, Equity, and Inclusion * Paid training * US Full benefits – 401K medical, dental, vision, and an employee assistance program (EAP), which includes free counseling sessions, to support the needs of each team member. * The opportunity to shine in and grow your career with clear paths for development – we invest in you! * Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability. * Mentorship programs to help you create the strong foundation to a rewarding career. * Global citizenship, sustainability, and team event opportunities that help you make a difference in your community and beyond! * Trained wellness partners to support you as well as wellness training opportunities. * The satisfaction of helping others every day * Referral bonuses * Perks and benefits * A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from, and grow with. **Why Join blithequark?** At blithequark, we're passionate about delivering exceptional customer experiences and creating a workplace that's welcoming and inclusive for everyone. We're committed to investing in our people and teams for ongoing personal and career development, and we're looking for talented, compassionate individuals like you to join our team. **How to Apply** If you're passionate about delivering exceptional customer experiences and passionate about the automotive industry, we want to hear from you! Apply today and find out why 270,000+ people around the globe choose to call blithequark home. **Equal Opportunity Employer** blithequark is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. We're committed to creating a workplace that's welcoming and inclusive for everyone. **Language Requirements:** * English * Spanish **Time Type:** * Full time **Location:** * USA, MI, Work-at-Home **Eligibility to Work:** * In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. **Where Job May be Performed:** * Currently, this position may be performed only in the states listed here. **Apply Now** Apply Job! Apply for this job