**Experienced Customer Service Support Supervisor – Administrative Operations and Team Leadership**

Are you a seasoned leader with a passion for delivering exceptional customer service and administrative excellence? Do you have a proven track record of successfully managing complex projects, teams, and operations in a fast-paced environment? If so, we invite you to join blithequark as an Experienced Customer Service Support Supervisor – Administrative Operations and Team Leadership. **About blithequark** As a leading provider of environmental services, blithequark is committed to making a positive impact on our communities and the environment. With a strong presence in North America, we offer a wide range of services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting, and resource recovery. Our team of over 10,000 employees is dedicated to delivering exceptional service to our customers, and we're looking for talented individuals like you to join our team. **Job Summary** As an Experienced Customer Service Support Supervisor, you will play a critical role in supporting the Customer Service team at blithequark. You will be responsible for overseeing a variety of complex administrative functions, projects, and operations, including customer checks, returned customer refund checks, employee timesheets, reporting, time off requests, letter creation, check request vouchers, diverted bills, correspondence, invoices, expenses, and new employee onboarding. You will also provide backup support to Customer Service Supervisors and oversee staff when necessary. **Key Responsibilities** * Oversee the batching of checks received daily from customers/banks according to different bank requirements * Assign support agents to print paper bill stubs as necessary * QA all checks scheduled to be shipped to various banks by Fed Ex * Manage the investigation, disposition, and updating of mailing address as necessary for returned customer refund checks * Final approver for Customer Service teams (Call Center, Revenue Integrity, Collections (office/field), and backup the Meter shop team) * Provide counseling and support to employees when corrections are needed and training to new employees * Daily absence notification and tracking, Login and Logout for union employees noting special comments when necessary * Tracking and reporting employee leave balances including FMLA and STD (liaison with HR, HRESC, and payroll regarding employee notifications of discrepancies in paycheck or leave balances) * Prepare bargaining unit overtime reporting weekly & annually for departments 301, 302, 303 based on payroll reports and make available for employees review * Maintain list of union employees by seniority within department * Track EHS in-person classroom training attendance and submit to EHS * Prepare vacation request forms for union employees annually and manage requests for specific time by union seniority * Manage vacation scheduling on Google Team Calendars including Time off Requests for all of Customer Service except Meter Shop * Manage and track all other time off requests (Sick, Personal, Floating Holidays) * Create and manage various letters to be sent to various entities * Approval of VNANJ and VNATR vouchers, liaison with agencies when necessary (NJ, Jersey City, Toms River, Rahway, Manalapan, Plainsboro) * Manage printing and mailing of customer bills after customer service team has reviewed and approved the bill to be sent to the customer * Manage the timely and accurate identification and disposition of correspondence including return mail to various Veolia departments * Manage the accurate and timely disposition of customer service invoices for approval to management * Process customer service expenses timely and accurately for all customer service teams * Order supplies as needed and food for meetings * Provide company and collective bargaining agreement direction on policies * Submit and track Icare tickets for necessary applications and access to blithequark systems and locations * Train new employees on customer service policies including attendance, timesheet preparation, time off, general expectations, and awareness of CBA * Notify customer service employees (via email) about availability of open union jobs identified to meet the 5-day notification period * Prepare oral and written warnings for customer service employees regarding attendance and union absence control policy * Provide backup support for Customer Service Supervisors and oversee staff when necessary * First contact for facility-related issues. Submit appropriate requests to blithequark Haworth team or Local Building management using Work Order system **Qualifications** * Bachelor's Degree is preferred * Back-office experience for a contact center is preferred * 3+ years of supervisory experience * Utility or Telecommunication experience is preferred **Knowledge/Skills/Abilities** * Proficiency with Google Apps (Gmail, Sheets, Drive, etc.) and Microsoft Office * Excellent interpersonal, verbal, and written communication skills * Ability to work independently with minimal supervision * Must be able to utilize sound judgment and decision-making * Excellent analytical problem-solving and resolution skills * Customer-oriented attitude * Ability to work effectively and communicate with all levels of management, customers, and frontline employees * Responsible for accounts payable and purchase order requisitions through to approval stage **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our employees grow and develop their careers. As an Experienced Customer Service Support Supervisor, you will have opportunities to: * Develop your leadership skills and experience in managing complex projects and teams * Expand your knowledge of customer service operations and administrative functions * Collaborate with cross-functional teams to achieve business objectives * Participate in training and development programs to enhance your skills and knowledge * Contribute to the development of new processes and procedures to improve efficiency and effectiveness **Work Environment and Company Culture** blithequark is a dynamic and fast-paced organization that values innovation, teamwork, and customer satisfaction. Our work environment is collaborative and inclusive, with a focus on employee well-being and development. We offer a comprehensive benefits package, including paid time off, health, dental, and vision insurance, and an employer-sponsored 401(k) plan. **Compensation, Perks, and Benefits** * Pay Range: $85,000 to $90,000 per year * Benefits: Comprehensive benefits package, including paid time off, health, dental, and vision insurance, and an employer-sponsored 401(k) plan * Eligible for up to 10% Annual Performance Bonus * Sick leave – 56 hours; Observed Holidays – 11 days; Vacation – Flexible Time Off **How to Apply** If you are a motivated and experienced leader with a passion for delivering exceptional customer service and administrative excellence, we invite you to apply for the Experienced Customer Service Support Supervisor – Administrative Operations and Team Leadership position at blithequark. Please submit your application, including your resume and cover letter, to our website at [insert link]. We look forward to hearing from you! Apply for this job