**Experienced Customer Service Representative – Delivering Exceptional Member Experiences at blithequark**

Are you passionate about delivering unparalleled customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join the blithequark team as an Experienced Customer Service Representative! At blithequark, we're more than just a credit union – we're a tight-knit community of individuals who share a common goal: to provide exceptional service to our members and make a positive impact in the world around us. As a valued member of our team, you'll have the opportunity to grow and develop your skills, work with a talented and supportive team, and enjoy a comprehensive benefits package that includes competitive pay, fantastic healthcare, paid benefits, opportunities for professional advancement, and work-life balance. **Responsibilities:** As an Experienced Customer Service Representative at blithequark, you'll be responsible for providing accurate and efficient member service to ensure high levels of member satisfaction and accurate record keeping of member accounts through telephone requests. Your role will involve processing various routine member interactions, including: • Processing financial transactions and providing members with account information • Assisting with troubleshooting mobile banking issues • Contributing to sales goal attainment for department and organization goals, primarily by identifying and educating members on product and service needs through meaningful conversations • Providing members with unparalleled experiences • Assisting with meeting departmental goals along with individual performance metrics **Opportunities for Growth and Development:** As a valued member of our team, you'll have the opportunity to obtain additional credentials and take on new challenges, including: • Cards: Assist members with card-specific needs, perform card maintenance and transactions within the card application, receive and submit card disputes for further investigation • Fraud: Assist members with fraud inquiries, recognize and report fraudulent activity, perform maintenance within accounts to reduce and limit exposure to fraud and handle escalated member interactions to determine proper account handling for compromised or suspicious accounts • Mentor: Mentor new hires during the onboarding process, assist peers with account-specific inquiries and escalated member concerns, provide feedback to associates and educate them on procedures and internal resources **Essential Qualifications:** To be successful in this role, you'll need: • 0-1 years of related experience • General and business knowledge equivalent to a high school diploma • Ability to successfully recognize and offer sales opportunities • Attention to detail and accuracy • Excellent communication and interpersonal skills • Familiarity with PCs and applicable software • Thorough knowledge of credit union products, services, policies, and procedures **Competencies:** To thrive in this role, you'll need to possess: • Effective knowledge • Accountability and self-management • Teamwork and leadership • Communication • Innovation and problem-solving **Working Conditions/Physical Demands:** This role requires: • Ability to communicate effectively in English, both orally and in writing • Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading • Ability to sit for extended time periods • Sufficient manual skill for operation of PC keyboard and other standard office equipment • Ability to travel, including occasional overnight travel • Ability to exert minimum amounts of force occasionally to lift, carry, push, pull, or move objects **Compensation Overview:** We're excited to offer a competitive salary for this position, with a minimum salary of $17.50+/hr. Our compensation packages are thoughtfully designed to reflect the unique qualifications and contributions of each candidate. **About Us:** At blithequark, we value diversity, inclusion, and belonging, and we're committed to creating a workplace where everyone feels welcome and valued. We believe in the philosophy of WE>me, and we're looking for individuals who share our values and are passionate about making a positive impact in the world. **Company Culture:** Our company culture is built on the concept of WE, which means everything to us. We think as one, one family, one community, one place where everyone belongs. Everything we do is in the best interest of all of us. **What WE Believe:** • Our Mission: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships. • Our Vision: WE are growing our family by delivering everything they need to live well financially, through all life's moments and milestones. • Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders – at work and in the communities we serve. WE are financially safe and sound stewards of members' dollars. WE are family. **Join a Company That Grows with You:** At blithequark, we're committed to helping our employees grow and develop their skills, both personally and professionally. We offer a comprehensive benefits package, including competitive pay, fantastic healthcare, paid benefits, opportunities for professional advancement, and work-life balance. **Equal Opportunity Employer:** blithequark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity to join the blithequark team as an Experienced Customer Service Representative. Apply for this job