**Experienced Customer Service Specialist – Government and Corporate Affairs**

Are you ready to embark on a thrilling journey that combines your passion for customer service with your desire to make a meaningful impact in the world of government and corporate affairs? Look no further than arenaflex, where you'll have the opportunity to grow your expertise, advance your career, and become the best version of yourself. As a valued member of our team, you'll be part of a dynamic and inclusive workforce that's dedicated to delivering exceptional experiences to our customers and stakeholders. **Why You'll Love This Job** As a Customer Service Specialist on our Government and Corporate Affairs team, you'll play a critical role in promoting and selling air travel on arenaflex, while also providing exceptional customer service to our valued clients. Your responsibilities will include: * Promoting and selling air travel on arenaflex to government and corporate clients * Preparing itineraries, computing fares, issuing refunds, and preparing and issuing tickets * Answering inquiries regarding general travel information and resolving customer problems in a mutually beneficial manner * Communicating with customers over the phone to research passenger complaints, advise of cancelled or delayed flights, and communicate new rules, policies, and procedures that may affect the customer * Collaborating with internal stakeholders to ensure seamless customer experiences **All You'll Need for Success** To excel in this role, you'll need to possess a unique blend of skills, qualifications, and personal qualities. Here's what we're looking for: * **Minimum Qualifications** + Bachelor's degree in a relevant field (e.g., business, communications, hospitality) + Equivalent experience or training in customer service, sales, or a related field * **Preferred Qualifications** + Proven experience in customer service, sales, or a related field + Familiarity with Native SABRE or similar travel technology platforms + Strong leadership, organizational, and customer contact skills + Ability to be resourceful and creative in resolving customer problems + High level of initiative, good judgment, and dependability + Satisfactory attendance record * **Skills and Competencies** + Excellent communication, interpersonal, and problem-solving skills + Ability to work in a fast-paced, dynamic environment + Strong analytical and critical thinking skills + Proficiency in Microsoft Office and other relevant software applications + Ability to work collaboratively as part of a team **What You'll Get** As a valued member of our team, you'll enjoy a comprehensive benefits package that includes: * **Travel Perks**: Explore the world with arenaflex, with access to over 365 destinations on more than 6,800 daily flights across our global network. * **Health Benefits**: Enjoy comprehensive health, dental, prescription, and vision benefits, as well as virtual doctor visits, flexible spending accounts, and more. * **Wellness Programs**: Stay healthy and motivated with our wellness programs, which provide you with the tools, resources, and support you need to be your best self. * **401(k) Program**: Available upon hire, with employer contributions to your 401(k) program after one year. **Inclusion and Diversity at arenaflex** At arenaflex, we're committed to creating an inclusive and diverse work environment that reflects the world we serve. Our 20+ Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping us to reach our full potential and create a workplace that's welcoming to everyone. **Join Our Team** If you're ready to embark on a thrilling journey with arenaflex, we invite you to apply for this exciting opportunity. As a Customer Service Specialist on our Government and Corporate Affairs team, you'll have the chance to grow your expertise, advance your career, and become the best version of yourself. Don't miss out on this incredible opportunity to join our dynamic and inclusive workforce. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job