**Experienced Customer Service Representative – Work From Home Opportunity with arenaflex**

At arenaflex, we're committed to delivering exceptional health care experiences that put our customers at the heart of everything we do. As a Customer Service Representative, you'll play a vital role in transforming the way we interact with our customers, making health care more personal, convenient, and affordable. If you're passionate about delivering heart-driven service and have a knack for problem-solving, we want to hear from you! **About arenaflex** arenaflex is a Fortune 4 company that's dedicated to revolutionizing the health care industry. With a strong focus on innovation and customer-centricity, we're constantly pushing the boundaries of what's possible. Our Heart At Work Behaviors support our purpose of delivering enhanced human-centric health care, and we're looking for talented individuals who share our passion for making a difference. **Job Summary** As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional service to our customers through inbound calls, emails, and other communication channels. You'll be responsible for answering questions, resolving issues, and providing solutions that simplify our customers' health care experiences. With a comprehensive training program and a flexible work schedule, you'll have the opportunity to grow and develop your skills while making a real impact on our customers' lives. **Key Responsibilities** * Answer inbound calls and respond to customer inquiries regarding prescription insurance, medication coverage, and mail order prescriptions * Provide solutions to customers' problems, ensuring they understand their coverage and options * Utilize problem-solving skills to resolve complex issues and escalate concerns to senior representatives when necessary * Collaborate with colleagues to share knowledge and best practices, ensuring a seamless customer experience * Participate in ongoing training and development programs to stay up-to-date on industry trends and arenaflex's products and services **Work From Home Opportunity** As a Customer Service Representative, you'll have the flexibility to work from home, provided you meet our criteria. This includes: * Maintaining your own internet with approved speed requirements * Creating a secure workspace free from distractions * Successfully completing our comprehensive training program * Adhering to HIPAA and governmental compliance requirements **Training and Development** Our comprehensive training program is designed to ensure your success on the team. This includes: * On-site training of 8 weeks, featuring hands-on learning, self-paced modules, and leadership engagement * Ongoing coaching and feedback to help you grow and develop your skills * Opportunities to participate in industry conferences and training events **Schedule and Work-Life Balance** We understand the importance of work-life balance, which is why we offer flexible scheduling options to accommodate your needs. As a Customer Service Representative, you'll have the opportunity to create a schedule that works for you, with days off and hours varying to support business needs. **Career Growth Opportunities** At arenaflex, we're committed to helping you grow and develop your career. As a Customer Service Representative, you'll have opportunities to advance to REP II and REP III roles, with paths to progression through our Career Mapping guide. We want to see you excel! **Required Qualifications** * 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military setting * Computer proficiency in Windows-based applications * High School Diploma or equivalent **Preferred Qualifications** * Associates degree or equivalent experience * Ability to problem-solve in a positive, productive manner * Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life * Reliability and compliance with scheduling standards * Ability to exhibit patience and empathy and express assurance and confidence * Strong customer service skills, including courteous telephone etiquette and professionalism * Strong oral, interpersonal, and communication skills **Compensation and Benefits** As a Customer Service Representative at arenaflex, you'll enjoy a competitive salary range of $17.00 - $27.90 per hour, depending on experience and qualifications. In addition to your compensation, you'll have access to a range of benefits, including: * Medical, dental, and vision benefits * 401(k) retirement savings plan * Employee Stock Purchase Plan * Fully-paid term life insurance plan * Short-term and long-term disability benefits * Well-being programs * Education assistance * Free development courses * CVS store discount * Discount programs with participating partners * Paid Time Off (PTO) or vacation pay * Paid holidays throughout the calendar year **How to Apply** If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Apply online and take our Online Virtual Job Tryout (Interview Platform) to learn more about the position and demonstrate your skills. Apply for this job