**Experienced Customer Service Representative – Remote Work Opportunity with arenaflex**

At arenaflex, we're committed to delivering exceptional customer experiences that make a meaningful difference in people's lives. As a Customer Service Representative, you'll play a vital role in helping us achieve this goal by providing top-notch support to our valued customers. If you're passionate about delivering heart-driven service, have strong communication skills, and a passion for helping others, we encourage you to apply for this exciting opportunity to join our arenaflex team. **About arenaflex** arenaflex is a Fortune 4 company that's dedicated to transforming the healthcare industry by delivering innovative solutions that make healthcare more personal, convenient, and affordable. Our purpose is to bring our heart to every moment of our customers' health, and we're committed to creating a culture that's guided by our Heart At Work Behaviors. We believe that every colleague has the power to make a positive impact on our customers' lives, and we're passionate about empowering our team members to excel in their roles. **Job Summary** As a Customer Service Representative, you'll be responsible for assisting customers with their pharmacy benefit plans, answering questions about prescription insurance, medication coverage, and mail order prescriptions. You'll have the opportunity to learn more about healthcare, expand your skills and knowledge, and open doors to additional opportunities within arenaflex. We offer a comprehensive training program, flexible work schedules, and a supportive team environment that's designed to help you succeed. **Responsibilities** * Assist customers with their pharmacy benefit plans, answering questions about prescription insurance, medication coverage, and mail order prescriptions * Provide exceptional customer service, ensuring that customers feel valued and supported throughout their interactions with arenaflex * Resolve customer issues in a timely and professional manner, using problem-solving skills and empathy to find solutions that meet customers' needs * Maintain accurate records and documentation, ensuring compliance with regulatory requirements and arenaflex policies * Collaborate with colleagues to achieve team goals and objectives, sharing knowledge and best practices to improve customer satisfaction and experience * Participate in ongoing training and development programs, staying up-to-date on industry trends and arenaflex initiatives **Requirements** * 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience * Computer proficiency in Windows-based applications * High School Diploma or equivalent * Strong communication and interpersonal skills, with the ability to relate to customers in a patient, helpful way * Ability to problem-solve in a positive, productive manner, with a focus on finding solutions that meet customers' needs * Reliability and compliance with scheduling standards, with a commitment to delivering exceptional customer service * Ability to exhibit patience, empathy, and assurance, with a focus on improving customer quality of life **Preferred Qualifications** * Associates degree or equivalent experience * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Strong customer service skills, including courteous telephone etiquette and professionalism * Ability to work independently, with minimal supervision, and as part of a team * Strong oral, interpersonal, and communication skills, with the ability to articulate complex information in a clear and concise manner **Work Environment and Culture** * arenaflex is committed to creating a culture that's guided by our Heart At Work Behaviors, which include empathy, compassion, and a focus on delivering exceptional customer experiences * Our team environment is supportive and collaborative, with a focus on empowering colleagues to excel in their roles * We offer a comprehensive training program, flexible work schedules, and a range of benefits and perks that support our colleagues' well-being and success * arenaflex is an equal opportunities employer, committed to diversity and inclusion in all aspects of our business **Compensation and Benefits** * The typical pay range for this role is $21.50 - $30.70, with a comprehensive benefits package that includes medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and Employee Stock Purchase Plan * arenaflex offers a range of well-being programs, education assistance, free development courses, and discount programs with participating partners * Colleagues enjoy Paid Time Off or vacation pay, as well as paid holidays throughout the calendar year, with a focus on supporting work-life balance and overall well-being **Career Growth Opportunities** * arenaflex offers a range of career growth opportunities, with paths to progression through our Career Mapping guide * Colleagues have the opportunity to advance from a REP I to a REP II and III, with a focus on developing skills and expertise in areas such as customer service, problem-solving, and leadership * arenaflex is committed to supporting the growth and development of our colleagues, with a focus on empowering them to excel in their roles and achieve their career goals **How to Apply** If you're passionate about delivering exceptional customer experiences and have a passion for helping others, we encourage you to apply for this exciting opportunity to join our arenaflex team. Our application process is simple and straightforward, with two easy steps: 1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position and demonstrate your skills and qualifications Don't miss out on this opportunity to join a dynamic and supportive team that's committed to making a positive impact on people's lives. Apply now to become a part of our arenaflex team! Apply for this job