**Senior Customer Service Representative (Digital - Remote) at arenaflex**

Join arenaflex, a certified B Corporation dedicated to people, profit, and planet, as we continue to revolutionize the coffee retail industry with our commitment to quality, sustainability, diversity, and inclusion. As a Senior Customer Service Representative (Digital - Remote), you will be at the forefront of delivering exceptional customer experiences across all digital platforms, working closely with our team to drive growth and excellence in customer service. **Why Consider This Job Opportunity at arenaflex?** * Salary up to $55,000, offering a competitive total rewards package that includes a 401k with company match and healthcare coverage * Opportunity for career advancement and growth within the organization, with a focus on developing your skills and expertise * Remote-based opportunity, allowing you to work from the comfort of your own home and maintain a healthy work-life balance * Work with a certified B Corporation that prioritizes people, profit, and planet, making a positive impact on the environment and the community * Join a team that values diversity, inclusion, and sustainability, and is committed to creating a positive and supportive work environment **What To Expect (Job Responsibilities)** As a Senior Customer Service Representative (Digital - Remote) at arenaflex, you will be responsible for: * Acting as a subject matter expert across all digital platforms for customer communication, providing timely and effective responses to customer inquiries * Writing engaging content daily and engaging with customers via live chat and email, ensuring that all interactions are positive and informative * Responding to negative feedback and crisis management situations, using your expertise to resolve issues and maintain customer satisfaction * Maintaining service levels and assisting in the education of outsourcing partners, ensuring that all customer interactions meet arenaflex's high standards * Supporting training and quality teams in delivering digital knowledge and training, helping to develop and implement best practices in customer service **What Is Required (Qualifications)** To be successful in this role, you will need: * A High School Diploma or GED; a Bachelor's degree in Communications or a related field is preferred * 2+ years of experience in managing ratings and reviews sites and social media handles, with a proven track record of success in customer service and communication * Proficiency in MS Office (Word/Excel/Outlook/Teams), with the ability to learn and adapt to new systems and technologies * Excellent customer-service, communication, and organizational skills, with the ability to work independently and manage multiple live chats * Ability to identify sensitive situations and manage them effectively, ensuring that all customer interactions are positive and respectful **How To Stand Out (Preferred Qualifications)** While not required, the following qualifications will make you a strong candidate for this role: * Experience in customer-facing environments with live chat and digital platforms, with a proven track record of success in customer service and communication * Strong analytical skills and flexibility to work weekends, with the ability to adapt to changing priorities and deadlines **Work Environment and Company Culture at arenaflex** At arenaflex, we prioritize a positive and supportive work environment that values diversity, inclusion, and sustainability. Our team is dedicated to creating a workplace that is inclusive, respectful, and empowering, where everyone has the opportunity to grow and thrive. As a remote-based employee, you will have the flexibility to work from the comfort of your own home, with access to all the resources and support you need to succeed. **Career Growth Opportunities and Learning Benefits** arenaflex is committed to developing and growing our team members, with a focus on providing opportunities for career advancement and professional development. As a Senior Customer Service Representative (Digital - Remote), you will have access to: * Ongoing training and development opportunities, including workshops, webinars, and online courses * Mentorship and coaching from experienced team members and leaders * Opportunities for career advancement and growth within the organization * A collaborative and supportive work environment that values feedback and continuous improvement **Compensation, Perks, and Benefits** arenaflex offers a competitive total rewards package that includes: * Salary up to $55,000 * 401k with company match * Healthcare coverage * Flexible work arrangements, including remote work options * Access to ongoing training and development opportunities * Opportunities for career advancement and growth within the organization **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter that outlines your qualifications and experience. **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to diversity, inclusion, and sustainability. We welcome applications from all qualified candidates, and are dedicated to creating a workplace that is inclusive, respectful, and empowering. Apply Now! Apply for this job