**Experienced Customer Service Representative - Sales (Hybrid) at arenaflex**

As a highly skilled and motivated individual, you have the unique opportunity to join arenaflex, a global leader in communications and technology, as a Customer Service Representative - Sales (Hybrid). In this exciting role, you will be the voice of arenaflex, providing exceptional customer service and driving sales growth through personalized recommendations and solutions. **About arenaflex** arenaflex is a dynamic and innovative company that is revolutionizing the way people communicate and access technology. With a rich history of innovation and a commitment to excellence, arenaflex has become a household name and a leader in the industry. As a member of our team, you will be part of a collaborative and supportive environment that values creativity, teamwork, and customer satisfaction. **Job Summary** As a Customer Service Representative - Sales (Hybrid), you will be responsible for providing exceptional customer service and driving sales growth through personalized recommendations and solutions. You will work in a fast-paced, inbound contact environment, handling a high volume of calls, chats, emails, or other types of customer interactions. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. **Key Responsibilities** * Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers. * Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions. * Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records. * Be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services. * When issues arise, step in to perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services. * Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service. * Be cross-trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business. **What You Can Look Forward To** * Paid training and additional resources to support success in your new role as an arenaflex Customer Service Representative - Sales (Hybrid). * Competitive compensation package, including a base salary and commissions. * Comprehensive benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and holidays. * Opportunities for career growth and advancement within the company. * A dynamic and supportive work environment that values creativity, teamwork, and customer satisfaction. **Requirements** * Call center or customer service experience. * Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required. * Ability to work in a fast-paced, inbound contact environment and handle a high volume of calls, chats, emails, or other types of customer interactions. * Strong communication and interpersonal skills, with the ability to build rapport with customers and provide effective solutions. * Ability to work independently and as part of a team, with a strong focus on customer satisfaction and sales growth. * Basic computer skills and proficiency in using multiple tools and systems. * Ability to maintain customer records and provide accurate and timely information. **Work from Home (WFH) Requirements** * You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) * Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). * You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. **Career Growth Opportunities** * arenaflex offers a range of career growth opportunities, including training on the latest technology, devices, and our entire lineup of products, services, and promotions. * As a Customer Service Representative - Sales (Hybrid), you will have the chance to round out your experience and develop new skills, with opportunities for advancement to leadership roles or specialized positions. **Join the arenaflex Team** If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. **Apply Now** To apply for this role, please visit our website and submit your application. We look forward to hearing from you! **Weekly Hours:** 40 **Time Type:** Regular **Location:** Richardson, Texas **Equal Employment Opportunity** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment, and where all employees feel valued, respected, and supported. **Apply Job!** Apply Now! Apply for this job