**Experienced Customer Service Supervisor – National Remote**

At arenaflex, we're dedicated to empowering people to create change and make a difference in the lives of our customers. As a leading organization in the healthcare industry, we're passionate about innovation, compassion, and delivering effective and affordable healthcare solutions. We're looking for a talented and motivated Customer Service Supervisor to join our team and help us achieve our mission. **About arenaflex** arenaflex is a dynamic and empowering place where people can grow and thrive. We're committed to creating a culture of innovation, integrity, and compassion, where our employees can make a real difference in the lives of our customers. With a focus on improving the lives of millions of people, we're constantly seeking new and better ways to deliver exceptional customer service and support. **The Role** As a Customer Service Supervisor at arenaflex, you'll have the opportunity to lead a team of customer service representatives and make a real impact on the communities we serve. You'll be responsible for managing a team of at least 30 direct reports, providing leadership support for new initiatives and deployments, and actively engaging in team growth and development. You'll also be expected to assist with projects as needed and attend regular 1-on-1 meetings with your direct reports to discuss performance and productivity. **Key Responsibilities** * Coordinate and supervise daily, weekly, and monthly activities of a team of customer service representatives * Set priorities for the team to ensure task completion and performance goals are met * Coordinate work activities with other supervisors, managers, departments, and external partners * Identify and resolve operational problems using defined processes, expertise, and judgment * Provide coaching, feedback, and annual performance reviews, as well as formal corrective action * Manage team performance metrics and surveys to ensure high levels of customer satisfaction and employee engagement **Requirements** * High School Diploma or equivalent years of work experience * Must be 18 years of age or older * 1 year of supervisory/leadership experience * 5 years of experience analyzing and solving customer problems in an office, claims, or customer service environment * Previous call center environment experience * Proficiency with Windows PC applications, including the ability to navigate and learn new and complex computer system applications * Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00am - 10:00pm CST, Sunday through Saturday. It may be necessary, given the business need, to work occasional overtime or weekends **Preferred Qualifications** * 2 years of customer service experience **Telecommuting Requirements** * Ability to keep all company-sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy * Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service **Soft Skills** * Ability to multi-task, including the ability to understand multiple products and multiple levels of benefits within each product * Strong communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong problem-solving and analytical skills **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and leadership development opportunities. You'll have the chance to work with a talented and diverse team of professionals and learn from the best in the industry. **Work Environment and Company Culture** Our work environment is dynamic and fast-paced, with a focus on innovation, collaboration, and customer satisfaction. We're committed to creating a culture of integrity, compassion, and respect, where our employees feel valued and supported. You'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer service and support. **Compensation, Perks, and Benefits** We offer a comprehensive benefits package, including a competitive salary, health insurance, retirement savings plan, and paid time off. You'll also have access to a range of perks and benefits, including employee discounts, wellness programs, and recognition and reward programs. **Application Deadline** This job posting will be open for a minimum of 2 business days or until a sufficient candidate pool has been collected. We encourage you to apply early to ensure consideration for this exciting opportunity. **Diversity and Inclusion** At arenaflex, we're committed to creating a diverse and inclusive work environment that reflects the communities we serve. We believe that diversity creates a healthier atmosphere and are proud to be an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **Application Instructions** To apply for this exciting opportunity, please visit our website and submit your application. We look forward to hearing from you and learning more about your qualifications and experience. Why Join arenaflex? At arenaflex, we're passionate about making a difference in the lives of our customers and employees. We're committed to creating a culture of innovation, integrity, and compassion, where our employees can grow and thrive. Join us and be part of a dynamic and empowering team that's dedicated to delivering exceptional customer service and support. Our Mission Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. We're committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. Our Values At arenaflex, we're guided by a set of core values that reflect our commitment to innovation, integrity, and compassion. Our values include: * Integrity: We're committed to doing the right thing, even when it's hard. * Compassion: We care about our customers and employees, and we're committed to delivering exceptional service and support. * Innovation: We're passionate about finding new and better ways to deliver healthcare and customer service. * Performance: We're committed to achieving high levels of performance and excellence in everything we do. Join Our Team If you're passionate about making a difference in the lives of our customers and employees, we encourage you to apply for this exciting opportunity. Join our team and be part of a dynamic and empowering organization that's dedicated to delivering exceptional customer service and support. Apply for this job