Experienced Customer Service Representative - Retention Specialist (Work From Home Opportunity) - Delivering Exceptional Customer Experiences and Driving Business Growth through Personalized Solutions

Welcome to arenaflex: Redefining Customer Service Excellence arenaflex, a global leader in communications and technology, is seeking a highly skilled and dedicated Customer Service Representative - Retention Specialist to join our team. As a remote worker, you will have the opportunity to work from the comfort of your own home, delivering exceptional customer experiences and driving business growth through personalized solutions. Our company is committed to providing innovative products and services that connect people to what matters most, and we are looking for talented individuals like you to help us achieve our mission. Job Overview In this full-time remote position, you will play a crucial role in sustaining customer relationships as the last line of defense in preventing churn. As a Premier Service Consultant specializing in customer retention, you will leverage solution-based retention strategies to address customer needs, reintroduce the value and benefits of our products and services, and deliver personalized and timely solutions to effectively service customers and retain their business. Your goal will be to meet monthly retention goals, foster customer loyalty, and deliver an exceptional customer experience. Key Responsibilities Instill confidence and loyalty in customers by using problem-solving to deescalate issues and reverse the course of cancellation requests into save opportunities Work in a fast-paced environment handling a high volume of calls, chats, emails, or other types of customer interactions Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services Work a set schedule, including breaks, lunches, and scheduled open time, to ensure availability to answer customer calls and provide exceptional service What You Can Expect As a Premier Service Consultant at arenaflex, you can expect a comprehensive paid training program, additional resources to support your success, and a competitive hourly rate of $18.93, with opportunities for additional incentives in commissions yearly if all sales goals are met. You will also have access to a range of amazing perks and benefits, including: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Paid Parental Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone Requirements and Qualifications To be successful in this role, you will need: Call center or customer service experience Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours, with occasional overtime required Verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) A workspace that meets arenaflex's WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) Availability, accessibility, and accountability to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. Career Growth and Development At arenaflex, we are committed to providing our employees with opportunities for career growth and development. As a Premier Service Consultant, you will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. You will also have access to a range of resources and tools to support your success, including ongoing training and development programs, mentorship opportunities, and performance management feedback. Work Environment and Company Culture arenaflex is a dynamic and innovative company that values diversity, inclusion, and employee engagement. Our company culture is built on a foundation of respect, integrity, and teamwork, and we are committed to providing a positive and supportive work environment that allows our employees to thrive. As a remote worker, you will be part of a virtual team that is connected through technology and shared goals, and you will have opportunities to collaborate with colleagues from across the company. How to Apply If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your application, including your resume and a cover letter, and we will be in touch with you soon to discuss your qualifications further. Equal Employment Opportunity arenaflex is an equal employment opportunity employer and is committed to providing equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. We also provide reasonable accommodations for qualified individuals with disabilities. Apply for this job