Experienced Customer Service Representative – Retail Sales and Store Operations Support at arenaflex

Introduction to arenaflex arenaflex is a leading retail organization dedicated to providing essential products at great values to the communities we serve. With a strong commitment to customer satisfaction and a passion for delivering exceptional shopping experiences, we are seeking motivated and customer-focused individuals to join our team as Customer Service Representatives. As a key member of our store team, you will play a vital role in ensuring that our customers receive the best possible service, from greeting and assisting them with their shopping needs to maintaining a clean, well-stocked store environment. Job Overview In this dynamic and rewarding role, you will be responsible for providing exceptional customer service, supporting store operations, and contributing to the overall success of our retail stores. As a Customer Service Representative at arenaflex, you will be the face of our organization, interacting with customers, answering questions, and resolving issues in a professional and courteous manner. If you are a motivated and results-driven individual with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity. Key Responsibilities Provide customer engagement in a positive and approachable manner, ensuring that all customers feel welcome and supported throughout their shopping experience. Assist in maintaining a clean, well-stocked store environment, including unloading merchandise from delivery trucks, organizing merchandise, and transporting merchandise from the stockroom to the sales floor. Independently stock shelves and recover merchandise in the store, ensuring that all products are accurately priced and displayed. Accurately handle customer funds and process transactions using the POS system, maintaining a high level of accuracy and attention to detail. Remain constantly aware of customer activity to ensure a safe and secure shopping environment, reporting any incidents or concerns to management as needed. Perform all other duties as assigned in order to maintain an effective and profitable store operation, including participating in visual merchandising, store displays, and promotional activities. Position Requirements To be successful in this role, you will need to meet the following requirements: Education: Prefer completion of high school or equivalent, with the ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery, or drug store environments, with a strong understanding of customer service principles and practices. Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation. Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends, and holidays, with a willingness to adapt to changing store needs and priorities. Essential Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Customer Focus: A strong commitment to delivering exceptional customer experiences, with a focus on building loyalty and driving sales growth. Developing Potential: A willingness to learn and develop new skills, with a focus on continuous improvement and professional growth. Results Driven: A results-oriented approach, with a focus on achieving sales targets, controlling costs, and driving business results. Strong Organizational Skills: The ability to prioritize tasks, manage multiple responsibilities, and maintain a high level of organization and attention to detail. Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with customers, colleagues, and management. Problem Solving/Decision Making: The ability to analyze problems, identify solutions, and make informed decisions that drive business results and support customer needs. Job Knowledge and Relationship Management: A strong understanding of retail operations, with the ability to build and maintain effective relationships with customers, colleagues, and stakeholders. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to supporting the growth and development of our employees, with a range of training programs, career development opportunities, and learning benefits designed to help you achieve your career goals. As a Customer Service Representative, you will have the opportunity to develop new skills, build your knowledge of retail operations, and progress to more senior roles within the organization. Work Environment and Company Culture arenaflex is a dynamic and supportive work environment, with a strong focus on teamwork, collaboration, and customer satisfaction. Our company culture is built on a set of core values that include a commitment to excellence, a passion for customer service, and a focus on driving business results. As a member of our team, you will be part of a diverse and inclusive community that values and respects the contributions of all employees. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, with a range of perks and benefits designed to support your well-being and recognize your contributions to the organization. These may include: Competitive hourly rates and bonus opportunities Comprehensive benefits package, including medical, dental, and vision coverage Paid time off and holidays Opportunities for career growth and development Recognition and reward programs Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional shopping experiences, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Representative at arenaflex. With a strong commitment to customer satisfaction, a dynamic and supportive work environment, and a range of career growth opportunities and learning benefits, arenaflex is the perfect place to build your career and achieve your goals. Apply now to take the first step towards an exciting and rewarding career in retail! Apply for this job