**Experienced Customer Service Representative – Remote Opportunity with blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be the face of blithequark, providing top-notch support to our clients and helping us achieve our mission of making people's lives simpler, faster, and safer. **About blithequark** blithequark is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force for good in supporting our communities, our clients, and the environment. **Benefits of Working with blithequark** At blithequark, we offer a comprehensive benefits package that includes: * Paid Training to help you develop your skills and knowledge * Competitive Wages to recognize your hard work and dedication * Full Benefits (Medical, Dental, Vision, 401k, and more) to ensure your well-being and financial security * Paid Time Off to recharge and relax * Employee wellness and engagement programs to support your physical and mental health **About the Role** As a Customer Service Representative at blithequark, you will be responsible for: * Handling and responding to customer inquiries in a timely and professional manner * Providing excellent customer service through active listening and empathy * Working with confidential customer information and treating it sensitively * Resolving issues on the first call by being proactive and resourceful * Appropriately communicating with customers to ensure their needs are met * Calmly attempting to resolve and de-escalate any issues that may arise * Escalating interactions when necessary and appropriate * Tracking all call-related information for auditing and reporting purposes * Providing feedback on call issues to help improve our services * Upselling when required to meet customer needs **Qualifications** We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you will need: * A High School Diploma or equivalent * A minimum of 6 months of customer service experience * Must be 18 years of age or older * Ability to type at least 25 words per minute * Comfortable with desktop computer systems and have general knowledge of Windows-based systems * Customer service and/or sales experience preferred * College degree preferred but not required **Key Competencies** To excel in this role, you will need to demonstrate: * Process Excellence: Commitment to following established procedures and customer service-driven approach * Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals * Communication: Outstanding communication, listening, and analytical skills * Organizational Skills: Strong organizational and problem-solving skills * Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused * Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts * Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making * Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience **Work from Home Requirements** To work from home, you will need: * Internet Requirements: + Minimum subscribed download rate equal to or exceeds 15.0 Mbps + Minimum subscribed upload rate equal to or exceeds 5.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN + Proof of internet speed required * Clean and quiet workspace **Be Part of Our blithequark Family** At blithequark, we believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. **EOE/Disability/Vets** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. We look forward to hearing from you! Apply for this job