**Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our team of dedicated professionals at blithequark as a Remote Customer Service Representative. **About blithequark** At blithequark, we're revolutionizing the way people find and enroll in health insurance. With the largest state-based marketplace footprint, we empower millions of consumers across the country to make informed decisions about their health plans. Our consumer-friendly interface and decision support tools are designed to simplify the complex process of health insurance enrollment, making it easier for individuals and families to access the care they need. **Job Summary** As a Remote Customer Service Representative at blithequark, you'll be a key member of our elite team, responsible for delivering an exceptional customer experience through inbound and outbound calls, online chat inquiries, and application data entry. You'll work closely with our customers to understand their needs, provide personalized support, and resolve issues in a timely and professional manner. If you're a self-motivated, success-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. **Responsibilities** * Deliver the highest level of customer service experience consistently, ensuring that every interaction is positive, informative, and resolves the customer's issue or concern. * Manage customer accounts and provide technical support, troubleshooting, and problem-solving skills to resolve complex issues. * Enter application data accurately and efficiently, ensuring that all customer information is up-to-date and secure. * Respond to online chat inquiries in a timely and professional manner, providing clear and concise information to resolve customer issues. * Interpret and follow defined procedures and policies, adhering to regulated guidelines for communications via all channels. * Demonstrate flexibility and adaptability to changing projects and updates, prioritizing tasks and managing time effectively to meet deadlines. * Participate in extensive self-study, training, and testing to ensure proficiency in our systems and processes. * Collaborate with colleagues to achieve team goals and objectives, promoting a positive and supportive work environment. **Qualifications** * 18 years of age or older * High school diploma or equivalent required; associate's or bachelor's degree preferred * Moderate to advanced computer skills, including proficiency in Microsoft Office and Google Suite * High level of comfort learning new technology and adapting to changing systems and processes * Excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and management * Self-motivated and success-driven, with a passion for delivering exceptional customer experiences * Ability to work independently in a remote environment, with minimal supervision * Reliable internet connection with a minimum speed of 35 mb/s and a hard-wired ethernet connection * Cable or fiber broadband internet required; mobile internet service providers and satellite internet not compatible **Preferred Qualifications** * Previous experience in customer support or technical support roles, preferably in the health insurance industry * Familiarity with CRM systems and practices * Spanish bilingual skills, a plus * Previous experience in a call center environment, with a strong understanding of customer service principles and practices **What We Offer** * Competitive hourly rate of $15.00 - $16.50, with performance incentives and bonuses * Paid training program, including comprehensive onboarding and ongoing education and development opportunities * Full-time, seasonal role with opportunities for career growth and advancement * Collaborative and supportive team environment, with a focus on work-life balance and employee well-being * 401K match and individual coverage HRA (ICHRA) benefits * Paid time off (PTO) and flexible scheduling options * Opportunities for professional development and continuing education **How to Apply** If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, cultures, and experiences. Apply for this job