Experienced Customer Service Representative – Remote Position for Student Loan Inquiries and Account Management

Introduction to arenaflex arenaflex, a leading provider of custom computer programming, systems design, management consulting, and business support services, has been at the forefront of innovation since its inception. With a strong presence across 9 states and 12 Federal Agencies, arenaflex has established itself as a top federal contractor in the VA/DC-Metro area and a premier provider of Information Technology services in America. Our commitment to excellence has earned us numerous accolades, including the INC VET100 Top Fastest Growing Service-Disabled Veteran Owned Businesses and the 2022 SECAF Award of Excellence. At arenaflex, we pride ourselves on our diverse and inclusive environment, where talented individuals can thrive and grow. We are now seeking a skilled Customer Service Representative to join our team in a remote position, providing exceptional support to our clients and customers. Job Summary As a Customer Service Representative at arenaflex, you will be responsible for handling student loan inquiries, performing account updates, and counseling customers to establish personalized repayment plans that meet Federal and State regulations. You will be working in a fast-paced, professional environment, providing efficient and accurate servicing of customer inquiries while maintaining the highest levels of quality and customer satisfaction. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Training and Development New hires will undergo a comprehensive training program, designed to equip them with the knowledge and skills necessary to excel in this role. The training will cover federal regulations, company policies, and the use of customer relationship tools to provide personalized interaction with customers. The training curriculum is expected to last up to 5-6 weeks, with hours of training from 8am to 5pm (Central Time), Monday through Friday. Upon completion of the training, you will be assigned a 40-hour scheduled shift during operational hours, which may include evenings and weekends. Key Responsibilities Perform efficient and accurate handling of student loan inquiries, account updates, and repayment options within policies and Federal and State regulations. Handle inbound and outbound customer calls in a highly productive call center environment, meeting quality assurance and key performance indicators. Provide assistance with completion of customer applications, ensuring adherence to department procedures and guidelines. Ensure the highest levels of privacy and security to protect customer data, while providing exceptional customer service. Essential Qualifications To be considered for this role, you must possess the following essential qualifications: A High School Diploma or equivalent certification, such as the GED. At least 6 months of contact center or customer service experience. At least 6 months of computer experience in a business environment. The ability to obtain and maintain a Public Trust security clearance (Federal 5C), with requirements including: Not being in default on any Federal Student Loans or defaulted loans guaranteed by the federal government. No felonies or misdemeanors within the last 7 years that could impact security clearance. No monies in non-medical Collections exceeding $7,500. US Citizenship. Residence within a 75-mile radius of Lowell, AR, Hendersonville, TN, or Augusta, GA. Preferred Qualifications While not required, the following preferred qualifications will be considered an asset: A Bachelor's degree. Call Center experience. 6 months of Microsoft Office (Outlook, Word, Excel, and OneNote) experience. Skills and Competencies To succeed in this role, you must possess the following skills and competencies: A friendly and professional speaking voice and patient demeanor. Outstanding attendance and punctuality. Excellent customer service skills, with the ability to provide personalized support to customers. Strong verbal and written communication skills, with the ability to articulate complex information clearly and concisely. Excellent time management and multi-tasking skills, with the ability to prioritize tasks and manage multiple customer interactions simultaneously. Strong computer skills, including basic troubleshooting, fast and accurate typing, and proficiency in using web browsers. Career Growth and Development At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to ongoing training and development opportunities, designed to enhance your skills and knowledge and support your career advancement. Our goal is to provide a challenging and rewarding work environment that fosters professional growth and job satisfaction. Work Environment and Company Culture arenaflex is dedicated to creating a diverse and inclusive work environment, where employees feel valued, respected, and supported. We offer a range of benefits, including flexible schedules and telework options, to promote work-life balance and employee well-being. Our company culture is built on a foundation of integrity, excellence, and customer focus, and we are committed to making a positive impact in the communities we serve. Compensation and Benefits arenaflex offers a competitive compensation package, including a comprehensive range of benefits, such as health insurance, retirement savings, and paid time off. We also provide opportunities for professional growth and development, as well as recognition and rewards for outstanding performance. Conclusion If you are a motivated and customer-focused individual with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Representative. With its commitment to excellence, diversity, and employee growth, arenaflex is the ideal place to build a rewarding and challenging career. Apply now to take the first step towards a fulfilling and successful career with arenaflex. Apply for this job