Experienced Customer Service Representative – Remote Live Chat Agent for Energy Services and Product Support

Introduction to blithequark At blithequark, we are revolutionizing the way energy services and products are delivered to our customers. As a leader in the industry, we pride ourselves on providing exceptional customer experiences through innovative solutions and a commitment to excellence. Our mission is to empower our customers with the knowledge and tools they need to make informed decisions about their energy needs, and we are seeking a talented and dedicated Remote Chat Agent to join our team. Job Overview As a Remote Chat Agent for blithequark, you will play a critical role in delivering world-class customer service to our customers through live chat and other digital channels. Your primary goal will be to resolve customer inquiries and issues in a timely and professional manner, while also promoting our energy services and products. If you are passionate about customer service, have excellent communication skills, and are comfortable working in a fast-paced environment, we encourage you to apply for this exciting opportunity. Key Responsibilities Respond to customer inquiries through live chat, email, and other digital channels, providing timely and accurate solutions to their problems Resolve customer issues and concerns in a professional and courteous manner, escalating complex issues to other teams as needed Provide accurate and helpful information about our energy services and products, including troubleshooting and resolving technical issues with customer accounts Collaborate with other teams, including sales and technical support, to resolve complex customer issues and ensure seamless customer experiences Meet or exceed customer service and sales performance metrics, including first contact resolution, customer satisfaction, and sales targets Participate in ongoing training and development programs to enhance your knowledge and skills, staying up-to-date with the latest industry trends and best practices Requirements and Qualifications To be successful in this role, you will need to possess the following essential qualifications: High school diploma or equivalent required; associate's or bachelor's degree preferred 1-2 years of customer service experience in a call center or chat environment, with a proven track record of delivering exceptional customer experiences Excellent communication and problem-solving skills, with the ability to communicate complex information in a clear and concise manner Ability to work in a fast-paced environment and adapt to changing priorities, with a strong focus on customer satisfaction and first contact resolution Proficiency in computer software and technology, including chat platforms and CRM software, with the ability to learn new systems and tools quickly Reliable internet connection and quiet workspace for remote work, with a dedicated area for working that is free from distractions and interruptions Preferred Qualifications In addition to the essential qualifications, we are looking for candidates who possess the following preferred qualifications: Experience working in the energy industry, with knowledge of energy services and products Certification in customer service, such as the Certified Customer Service Representative (CCSR) designation Proficiency in multiple languages, with the ability to communicate with customers in their preferred language Experience working in a remote or virtual environment, with the ability to self-motivate and work independently Skills and Competencies To be successful in this role, you will need to possess the following skills and competencies: Communication skills : excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner Problem-solving skills : strong problem-solving skills, with the ability to analyze problems and develop effective solutions Technical skills : proficiency in computer software and technology, including chat platforms and CRM software Customer service skills : excellent customer service skills, with a strong focus on customer satisfaction and first contact resolution Adaptability : ability to work in a fast-paced environment and adapt to changing priorities, with a strong focus on customer satisfaction and first contact resolution Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Remote Chat Agent, you will have access to ongoing training and development programs, including: Comprehensive training program to ensure success in the role Professional development opportunities, including certification programs and leadership development Opportunities for advancement and career growth, including promotions to senior roles or other areas of the business Access to industry conferences and events, with opportunities to network with other professionals and stay up-to-date with the latest industry trends and best practices Work Environment and Company Culture At blithequark, we pride ourselves on our collaborative and dynamic work environment. As a Remote Chat Agent, you will be working remotely, but you will still be part of a close-knit team that is passionate about delivering exceptional customer experiences. Our company culture is built on the following values: Customer focus : we are dedicated to delivering exceptional customer experiences, with a strong focus on customer satisfaction and first contact resolution Integrity : we operate with integrity, honesty, and transparency, with a strong commitment to doing what is right for our customers and our employees Teamwork : we believe in the power of teamwork, with a strong focus on collaboration and communication Innovation : we are committed to innovation, with a strong focus on finding new and better ways to deliver energy services and products to our customers Compensation, Perks, and Benefits As a Remote Chat Agent for blithequark, you will be eligible for a range of compensation, perks, and benefits, including: Competitive hourly rate ($15-$20/hour) Opportunities for advancement and professional growth Comprehensive training program to ensure success Flexible scheduling and remote work options Access to company-sponsored health and wellness programs 401(k) retirement plan with company match Paid time off and holidays Discounts on energy services and products Collaborative and dynamic work environment Professional development opportunities Recognition and rewards for outstanding performance Conclusion If you are passionate about customer service, have excellent communication skills, and are comfortable working in a fast-paced environment, we encourage you to apply for this exciting opportunity to join our team as a Remote Chat Agent. At blithequark, we are committed to delivering exceptional customer experiences, and we believe that our employees are the key to our success. With a range of career growth opportunities, learning benefits, and compensation, perks, and benefits, this is an opportunity that you won't want to miss. Apply today to join our team and start your journey as a Remote Chat Agent for blithequark! Apply for this job