**Experienced Customer Service Representative / Remote - Join blithequark's Dynamic Team**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark, a global digital business services company, is seeking an experienced Customer Service Representative to join our remote team. As a key contributor to our customer-facing operations, you will play a vital role in shaping the experience of our clients and their customers. **About blithequark** blithequark is a global digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force of good in supporting our communities, clients, and the environment. **Benefits of Working with blithequark** * Paid Training to equip you with the skills and knowledge needed to excel in your role * Competitive Wages that reflect your value to our organization * Full Benefits, including Medical, Dental, Vision, 401k, and more, to ensure your well-being and financial security * Paid Time Off to recharge and pursue your passions * Employee wellness and engagement programs to foster a positive and supportive work environment **TP and You** At blithequark, we believe in empowering our employees to reach their full potential. Through a balanced high-tech and high-touch approach, blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. As a Customer Service Representative, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. **Did You Know?** Our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company. At blithequark, the sky is the limit! We offer a career growth opportunity that is unmatched in the industry. **Your Responsibilities** As a Customer Service Representative, you will be responsible for: * Handling and carefully responding to all customer inquiries * Providing excellent customer service through active listening * Working with confidential customer information and treating it sensitively * Aiming to resolve issues on the first call by being proactive * Appropriately communicating with customers * Calmly attempting to resolve and de-escalate any issues * Escalating interactions when necessary and appropriate * Tracking all call-related information for auditing and reporting purposes * Providing feedback on call issues * Upselling if required **We're Looking for Fearless People** We're looking for fearless people who are inspired to deliver only the best in all that they do. If you're passionate about customer service, have a strong work ethic, and are eager to learn and grow, we want to hear from you! **Qualifications** To be considered for this role, you must: * Have a High School Diploma or equivalent * Have a minimum of 6 months of customer service experience * Be 18 years of age or older * Be able to type at least 25 words per minute * Be comfortable with desktop computer systems and have general knowledge of Windows-based systems * Have customer service and/or sales experience preferred * Have a college degree preferred but not required **Key Competencies** To succeed in this role, you must possess the following key competencies: * Process Excellence: Demonstrate commitment to following established procedures and be customer service driven * Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals * Communication: Outstanding communication, listening, and analytical skills * Organizational Skills: Strong organizational and problem-solving skills * Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused * Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts * Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making * Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience **Work from Home Requirements** To work from home, you must: * Have a minimum subscribed download rate equal to or exceeds 15.0 Mbps * Have a minimum subscribed upload rate equal to or exceeds 5.0 Mbps * Have an ISP with no packet loss and ping under 50ms * Not have an internet connection that is Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN * Provide proof of internet speed * Have a clean and quiet workspace **Be Part of Our blithequark Family** At blithequark, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We offer a workplace that is conducive to happiness and a healthy work-life balance. Join our team and become part of a dynamic and supportive community that is dedicated to making a positive impact. **EOE/Disability/Vets** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and accessible work environment for all employees. **Apply Now** Ready to take the first step in your career journey? Apply now to join our dynamic team at blithequark. We can't wait to hear from you! Apply for this job