**Experienced Healthcare Customer Service Representative – Delivering Exceptional Patient Experience**

Are you a passionate and empathetic individual with a knack for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join the blithequark team as a Healthcare Customer Service Representative. As a key member of our team, you will play a vital role in providing world-class support to our patients, helping them navigate the complexities of the healthcare system, and making a meaningful difference in their lives. **About blithequark** blithequark is a global, digital business services company that is revolutionizing the way businesses operate. With a team of over 500,000 inspired and passionate individuals speaking more than 300 languages, we have a unique ability to connect with people from all walks of life. Our global scale and local presence enable us to make a positive impact on our communities, clients, and the environment. At blithequark, we believe in the power of innovation, collaboration, and inclusivity, and we are committed to creating a workplace that is conducive to happiness, health, and well-being. **Benefits of Working with blithequark** As a Healthcare Customer Service Representative at blithequark, you can expect a comprehensive benefits package that includes: * Paid Training to help you develop the skills and knowledge you need to succeed * Competitive Wages that reflect your value to our organization * Full Benefits, including Medical, Dental, Vision, 401k, and more * Paid Time Off to recharge and refocus * Employee wellness and engagement programs to support your physical, emotional, and mental well-being **Your Role at blithequark** As a Healthcare Customer Service Representative, you will be the primary point of contact for our patients, fielding their inquiries, resolving their issues, and providing exceptional support. Your responsibilities will include: * Connecting with patients via phone, email, chat, and social media to resolve their questions or concerns * Calmly attempting to resolve and de-escalate any issues that may arise * Escalating interactions when necessary and appropriate * Responding to requests for assistance and/or processing payments * Tracking all call-related information for auditing and reporting purposes * Providing feedback on call issues * Upselling when required **Requirements for Success** To excel in this role, you will need: * 6 months of customer service experience, preferably in a healthcare setting * Over 18 years of age * Ability to type 25 wpm * High School Graduate or GED * Comfort with desktop computer systems * Proven oral and written communication skills * Logical problem-solving skills * Ability to navigate Windows operating systems * Organization and work prioritization skills **Work from Home Requirements** As a remote worker, you will need: * A reliable internet connection with a minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps * An ISP with no packet loss and a ping under 50ms * Proof of internet speed required * A clean and quiet workspace **Join the blithequark Family** At blithequark, we believe that our employees are our greatest asset. We are committed to creating a workplace that is inclusive, diverse, and supportive, where everyone feels valued, inspired, and empowered to bring their best selves to work every day. We offer a range of benefits and programs to support your physical, emotional, and mental well-being, including: * Employee wellness and engagement programs * Paid Time Off * Comprehensive benefits package * Opportunities for career growth and development **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer, committed to creating a workplace that is inclusive and diverse. We welcome applications from individuals of all backgrounds, cultures, and identities. **How to Apply** If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and join the blithequark team as a Healthcare Customer Service Representative. Apply for this job