**Experienced Customer Service Representative / Remote - Join blithequark's Global Team**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two days are the same? Look no further! blithequark is seeking an experienced Customer Service Representative to join our global team. As a key member of our customer-facing team, you will be the eyes and ears for our clients, providing innovative solutions to their inquiries and concerns. **About blithequark** blithequark is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force of good in supporting our communities, clients, and the environment. **Benefits of Working with blithequark** * Paid Training to help you develop your skills and knowledge * Competitive Wages that reflect your value to our team * Full Benefits, including Medical, Dental, Vision, 401k, and more, to ensure your well-being * Paid Time Off to recharge and pursue your passions * Employee wellness and engagement programs to support your mental and physical health **TP and You** At blithequark, we believe in a balanced high-tech and high-touch approach, blended with deep industry and geographic expertise. We make people's lives simpler, faster, and safer by helping companies adapt quickly to changing needs. As a Customer Service Representative, you will be an integral part of our team, working collaboratively with colleagues, supervisors, and support departments to resolve customer issues and achieve performance goals. **Your Responsibilities** As a Customer Service Representative, you will be responsible for: * Handling and responding to customer inquiries in a timely and professional manner * Providing excellent customer service through active listening and empathy * Working with confidential customer information and treating it sensitively * Resolving issues on the first call by being proactive and resourceful * Appropriately communicating with customers to ensure their needs are met * Calmly attempting to resolve and de-escalate any issues that may arise * Escalating interactions when necessary and appropriate * Tracking all call-related information for auditing and reporting purposes * Providing feedback on call issues * Upselling if required **We're Looking for Fearless People** We're seeking fearless individuals who are inspired to deliver only the best in all that they do. If you're passionate about customer service, have a strong work ethic, and are committed to excellence, we want to hear from you! **Qualifications** To be considered for this role, you must: * Have a High School Diploma or equivalent * Possess a minimum of 6 months of customer service experience * Be at least 18 years of age * Be able to type at least 25 words per minute * Be comfortable with desktop computer systems and have general knowledge of Windows-based systems * Have customer service and/or sales experience preferred * Hold a college degree preferred but not required **Key Competencies** To succeed in this role, you must demonstrate: * Process Excellence: Commitment to following established procedures and customer service-driven approach * Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments * Communication: Outstanding communication, listening, and analytical skills * Organizational Skills: Strong organizational and problem-solving skills * Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused * Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule * Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making * Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience **Work from Home Requirements** To work from home, you must: * Have a reliable internet connection with a minimum subscribed download rate of 15.0 Mbps and a minimum subscribed upload rate of 5.0 Mbps * Have an ISP with no packet loss and a ping under 50ms * Not use Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN connections * Provide proof of internet speed * Have a clean and quiet workspace **Be Part of Our blithequark Family** At blithequark, we strive to create an environment where our employees feel valued, inspired, and supported. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. **EOE/Disability/Vets** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse workplace where everyone feels valued and supported. **** If you're ready to join our global team and make a difference in the lives of our customers, apply now! Apply for this job