Experienced Remote Email Chat Representative and Call Centre Support Specialist for Exceptional Customer Service Delivery

Introduction to blithequark At blithequark, we are dedicated to breaking cycles of violence, crime, and incarceration by providing client-centered interventions and support services. Our mission is to empower and strengthen individuals, families, and communities, raising the next generation to become responsible citizens, emotionally strong, healthy, and able to pursue life in fulfilling ways. We strive to encourage personal responsibility and change, helping to rebuild, restore, and transform individuals and families. As a leader in our field, blithequark seeks to make a positive impact on the lives of those we serve, and we are committed to delivering exceptional service standards in all aspects of our work. Job Overview We are seeking a highly skilled and enthusiastic Remote Email Chat Representative and Call Centre Support to join our team at blithequark. As a key member of our customer service team, you will act as a liaison between our clients and our organization, providing services information, answering questions, and resolving any emerging problems that our clients' accounts might face with accuracy and efficiency. Your primary goal will be to ensure excellent service standards, respond efficiently to clients' inquiries, and maintain high customer satisfaction. If you are genuinely excited to help clients, patient, empathetic, and passionately communicative, we encourage you to apply for this rewarding opportunity. Key Responsibilities Identify and assess clients' needs to achieve satisfaction, using active listening skills and a customer-centric approach. Build sustainable relationships and trust with customer accounts through open and interactive communication, ensuring that clients feel valued and supported. Provide accurate, valid, and complete information by using the right methods and tools, staying up-to-date with our services and policies. Meet personal and customer service team sales targets and call handling quotas, consistently striving to exceed expectations and deliver exceptional results. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution, demonstrating a commitment to resolving issues efficiently and effectively. Keep records of customer interactions, process customer accounts, and file documents, maintaining accurate and detailed records of all client communications. Follow communication procedures, guidelines, and policies, adhering to blithequark's standards and protocols for customer service delivery. Take the extra mile to engage clients, going above and beyond to ensure that their needs are met and that they feel supported and valued. Essential Qualifications To be successful in this role, you will need to have: Proven customer support experience or experience as a Client Service Representative, with a track record of delivering exceptional customer service and support. A strong phone contact handling skills and active listening, with the ability to communicate effectively and empathetically with clients. Familiarity with CRM systems and practices, with the ability to learn and adapt to new technologies and systems. Customer orientation and ability to adapt and respond to different types of characters, with a flexible and patient approach to client interactions. Excellent communication and presentation skills, with the ability to communicate complex information in a clear and concise manner. Ability to multi-task, prioritize, and manage time effectively, with a strong focus on productivity and efficiency. High school diploma, with a strong educational foundation and a commitment to ongoing learning and professional development. Preferred Qualifications While not essential, the following qualifications and skills are highly desirable: Track record of over-achieving quota, with a strong focus on sales and customer service targets. Experience working in a remote or virtual team environment, with the ability to work independently and as part of a distributed team. Strong technical skills, with the ability to learn and adapt to new technologies and systems. Experience working with diverse client groups, with a strong understanding of the needs and challenges of different client populations. Strong analytical and problem-solving skills, with the ability to analyze complex issues and develop effective solutions. Skills and Competencies To be successful in this role, you will need to possess a range of skills and competencies, including: Strong communication and interpersonal skills, with the ability to communicate effectively with clients, colleagues, and other stakeholders. Excellent problem-solving and analytical skills, with the ability to analyze complex issues and develop effective solutions. Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple projects and deadlines. Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork. Strong adaptability and flexibility, with the ability to adapt to changing circumstances and priorities. Commitment to ongoing learning and professional development, with a strong focus on staying up-to-date with industry trends and best practices. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to supporting the career growth and development of our employees. As a Remote Email Chat Representative and Call Centre Support, you will have access to a range of training and development opportunities, including: Comprehensive induction and training program, with a strong focus on customer service skills and knowledge. Ongoing coaching and mentoring, with regular feedback and support to help you achieve your goals and develop your skills. Opportunities for career advancement, with a strong focus on promoting from within and supporting the career growth and development of our employees. Access to industry-leading training and development programs, with a strong focus on staying up-to-date with industry trends and best practices. Work Environment and Company Culture At blithequark, we are proud of our positive and supportive work environment, with a strong focus on teamwork, collaboration, and mutual respect. As a Remote Email Chat Representative and Call Centre Support, you will be working as part of a distributed team, with a strong focus on communication, flexibility, and adaptability. Our company culture is built on a set of core values, including: A commitment to delivering exceptional customer service and support. A focus on teamwork, collaboration, and mutual respect. A strong emphasis on ongoing learning and professional development. A commitment to diversity, equity, and inclusion, with a strong focus on promoting diversity and addressing the needs of diverse client groups. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a range of perks and benefits, including: Competitive salary and benefits package, with a strong focus on recognizing and rewarding outstanding performance. Opportunities for career advancement, with a strong focus on promoting from within and supporting the career growth and development of our employees. Access to industry-leading training and development programs, with a strong focus on staying up-to-date with industry trends and best practices. A positive and supportive work environment, with a strong focus on teamwork, collaboration, and mutual respect. A range of perks and benefits, including flexible working arrangements, recognition and reward programs, and access to employee assistance programs. Conclusion If you are a motivated and enthusiastic customer service professional, with a strong focus on delivering exceptional service and support, we encourage you to apply for this exciting opportunity. As a Remote Email Chat Representative and Call Centre Support at blithequark, you will have the opportunity to make a positive impact on the lives of our clients, while also developing your skills and advancing your career. Don't miss out on this chance to join our team and be part of a dynamic and supportive work environment. Apply now to take the first step towards an exciting and rewarding career with blithequark. Apply for this job