**Experienced Customer Service Representative - Remote**

**Join arenaflex, a pioneering leader in the iLottery industry, as we continue to shape the future of online gaming and drive outstanding returns for good causes.** Are you passionate about delivering exceptional customer experiences and working in a dynamic, innovative environment? Do you thrive in a fast-paced setting where no two days are the same? If so, we invite you to join arenaflex as a Customer Service Representative, where you'll play a vital role in enhancing player experiences with online Lottery games. **About arenaflex** arenaflex is a digitally born, player-focused company that proudly powers the most profitable iLottery programs in North America through our interactive games, powerful gaming systems, and comprehensive suite of player services. As one of the first iLottery platform providers in North America, we've laid the groundwork for innovation and success in the industry. Our sole focus on creating the most intuitive and fun iLottery experiences for players drives our innovation and success in the iLottery space. **What You'll Do** As a Customer Service Representative at arenaflex, you'll interact with players through live instant messaging, email, and telephone to provide top-notch quality service. Your responsibilities will include: * Interacting with customers to provide information and process inquiries about accounts, products, and services * Troubleshooting technical issues related to computer/tablet/cell phone applications according to established department policies and protocols * Responding to and processing inbound calls, real-time chat communications, emails, and making outgoing calls * Communicating special marketing offers to VIP customers * Providing timely feedback to the company regarding service failures or customer concerns * Maintaining customer confidentiality * Adopting and promoting company values * Remaining current on all new developments and procedures regarding department and company protocols * Working according to set goals and targets * Having fun! **What You'll Bring** To succeed in this role, you'll need: * A High School diploma or equivalent, with some college preferred * 2 or more years of inbound/support call center experience * 1 or more years of working remotely and achieving set KPI's * Reliable internet and the ability to pass an internet speed test * Ability to travel to lottery headquarters once each quarter * Camera readiness while working * Advanced knowledge of computers and Windows Office Programs * Experience with computers, smartphones, tablets, and the ability to troubleshoot internet connectivity, app, and browser issues * Highly developed verbal, interpersonal, and written communication skills, with the ability to relate to others, maintain a friendly, professional, and courteous demeanor while assisting members and co-workers throughout the day * Demonstrated accuracy with a consistent attention to detail * Possess independent judgment, discretion, and initiative in the absence of specific directions from management * Good grammatical and typing/data entry skills with an emphasis on accuracy * Thrives in a fast-paced, dynamic work environment and is able to work effectively and efficiently while maintaining a high level of member service * Organized with excellent time-management skills * Previous technical support experience is an asset **Why Work at arenaflex?** We hire the best. We prioritize innovation. We support and empower our team. Join us as we continue to shape the future of the iLottery industry by delivering players' favorite games across all channels and driving outstanding returns for good causes. **Our Team Member Benefits** * Comprehensive Health, Vision, and Dental Insurance * Life Insurance & AD&D Insurance * 401K Savings Program (With Competitive Corporate Matching for U.S. Employees) * Paid Vacation and Personal Time * Quarterly Profit-Sharing Program for All Employees Who Have Completed Six Months of Continuous Service * Fully Paid Parental Leave Program * Wellness and Employee Assistance Program (EAP) from Ulliance Life * Company-Provided Laptop * Career Development Opportunities including Ongoing Training and Professional Development Courses (Including the arenaflex Leadership Academy for Emerging Leaders) **About arenaflex** Born in the digital domain, arenaflex LLC is an award-winning supplier of best-in-class iLottery solutions to the North American lottery market. Serving the largest share of U.S. lotteries that currently sell online, arenaflex helped pioneer the successful introduction of iLottery in the U.S. and is North America's proven partner of choice to enable regulated lotteries to design and deploy complex gaming solutions in support of generating incremental revenue for good causes through the online channel. arenaflex offers cutting-edge technology, a full suite of managed services, and the industry's top-performing game content as part of its innovative and comprehensive approach to partnering for iLottery success. Jointly owned by Pollard Banknote Limited (TSX: PBL) and NeoGames S.A.(Nasdaq: NGMS)—both globally recognized industry leaders—arenaflex powers the most profitable iLottery programs. Visit us at www.neopollard.com. **Equal Employment Opportunities** arenaflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. **Apply Now** Ready to join a dynamic team that's shaping the future of online gaming? Apply now to become a Customer Service Representative at arenaflex and start delivering exceptional customer experiences today! Apply for this job