**Senior Product Designer, Customer Experience – Crafting Seamless Experiences for arenaflex**

At arenaflex, our customers are at the forefront of our product strategy, and we deeply believe that the best customer experience is the key to our success. Behind the magic of our customer experience is the relentless pursuit of seamless delivery and having our customer's back when something goes wrong. Our team is responsible for turning the most critical customer pain points into delightful experiences, making consumers, merchants, and Dashers feel like arenaflex is with them every step of the way in their journeys. **About the Role** As part of the Customer Experience & Integrity (CXI) Design team at arenaflex, you will primarily focus on the customer-facing user experience. What sets this role apart from others is that you'll design across all sides of the marketplace – consumer, merchant, and Dasher! You'll need to go wide and deep into their journeys to build the world view of our marketplace, and look for ways to creatively solve their pain points. And solve them in ways that not only drive customer satisfaction but also move business metrics. This role requires you to not just push pixels but work collaboratively with cross-functional teams (research, product, engineering, analytics, and business) to help drive the vision and strategy. **Key Responsibilities:** * Lead the user experience of products end-to-end, including contributing to product strategy, running design sprints, and crafting visions * Work cross-functionally with product managers, engineers, and other disciplines to build and ship your designs * Deliver and refine clear storytelling around product needs and opportunities * Create, collaborate, and refine flows, prototypes, and high-fidelity visuals * Design and ship high-quality product improvements **Essential Qualifications:** * You are a senior-level IC with 5+ years of work experience * You enjoy complex problem spaces, and bring clarity to your teams through your mastery of the design process (and the occasional design sprint) * You are passionate about leading product strategy and vision for new product areas * You skillfully balance strategy, research, interaction design, and visual design to achieve elegant solutions * You value high-quality, well-crafted visual design, and care about the details **Preferred Qualifications:** * Experience designing across multiple touchpoints and platforms * Strong understanding of human-centered design principles and methodologies * Excellent communication and collaboration skills * Ability to work in a fast-paced environment and prioritize multiple projects simultaneously * Experience with design tools such as Sketch, Figma, Adobe Creative Suite, and InVision **Skills and Competencies:** * Strong understanding of design principles, human-centered design, and user experience * Excellent communication and collaboration skills * Ability to work in a fast-paced environment and prioritize multiple projects simultaneously * Strong problem-solving skills and ability to think critically * Experience with design tools such as Sketch, Figma, Adobe Creative Suite, and InVision * Strong understanding of business metrics and ability to drive customer satisfaction and business growth **Career Growth Opportunities and Learning Benefits:** * arenaflex is committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks, including premium healthcare, wellness expense reimbursement, paid parental leave, and more. * arenaflex is a rapidly growing company, and we're committed to supporting employees' career growth and development through training, mentorship, and opportunities for advancement. * arenaflex is a company that values diversity, equity, and inclusion, and we're committed to creating a workplace that is welcoming and inclusive for all employees. **Work Environment and Company Culture:** * arenaflex is a technology and logistics company that is passionate about delivering exceptional customer experiences. * Our team is collaborative, innovative, and customer-obsessed, and we're committed to creating a workplace that is fun, dynamic, and rewarding. * arenaflex is a company that values diversity, equity, and inclusion, and we're committed to creating a workplace that is welcoming and inclusive for all employees. **Compensation, Perks, and Benefits:** * arenaflex offers a comprehensive benefits package, including healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others. * arenaflex offers opportunities for equity grants and bonuses based on performance. * arenaflex is committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks, including premium healthcare, wellness expense reimbursement, paid parental leave, and more. **Conclusion:** If you're a senior product designer who is passionate about crafting seamless experiences for customers, we want to hear from you! arenaflex is a rapidly growing company that is committed to delivering exceptional customer experiences, and we're looking for talented designers who can help us achieve our mission. Join our team and be part of a company that values diversity, equity, and inclusion, and is committed to creating a workplace that is fun, dynamic, and rewarding. Apply now and take the first step towards an exciting new career opportunity! Apply for this job