**Experienced Customer Care Professional - Platinum: Delivering Exceptional Service and Building Lasting Relationships**

At arenaflex, we're committed to empowering our customers and colleagues to achieve their full potential. As a Customer Care Professional - Platinum, you'll play a vital role in delivering exceptional service and building lasting relationships with our valued customers. Join our diverse and dynamic team, and discover a career journey that's unique, meaningful, and rewarding. **About arenaflex** arenaflex is a global leader in the financial services industry, renowned for our commitment to customer satisfaction and loyalty. With a rich history of innovation and excellence, we've built a reputation for providing world-class products and services that meet the evolving needs of our customers. Our team is passionate about creating a positive impact on the lives of our customers, colleagues, and communities. **Our Culture and Values** At arenaflex, we believe that our colleagues are the driving force behind our success. We're committed to fostering a culture of inclusivity, respect, and open communication, where everyone feels valued, heard, and empowered to grow. Our values are built on the principles of: * Customer First: We prioritize our customers' needs and deliver exceptional service that exceeds their expectations. * Integrity: We operate with transparency, honesty, and integrity in all our interactions. * Collaboration: We work together as a team to achieve our goals and drive innovation. * Innovation: We're committed to staying ahead of the curve, embracing new ideas, and pushing the boundaries of what's possible. **Role and Responsibilities** As a Customer Care Professional - Platinum, you'll be the face of arenaflex, delivering exceptional service and building lasting relationships with our customers. Your key responsibilities will include: * Consistently delivering extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment. * Consulting with customers to understand their needs and tailor unique and personal solutions that meet their expectations. * Adding value for our customers through unexpected relevant recommendations of product offers and benefit enrollments that deepen customer engagement and loyalty. * Utilizing your "service-oriented" personality to develop key selling skills that optimize and solidify the customer relationship. * Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers. * Using tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution. * Meeting and exceeding performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations, and productivity targets. **Minimum Qualifications** To succeed in this role, you'll need: * Strong written and communication skills to converse effectively and naturally with our customers. * Resilience to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics. * Ability to showcase humility and show care and appreciation through emotional acknowledgement of customer queries/situations on each call. * Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy. * Integrity to manage sensitive customer information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices. * Driven to please by providing the ultimate experience for our customers on every interaction. * Timeliness and reliability. **Preferred Skills** While not required, the following skills will be beneficial in this role: * Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills. * Customer service and consultative sales environment experience preferred. * Passion for consultative sales, recommending products or solutions tailored to each customer. * Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end. **Additional Requirements** As a Customer Care Professional - Platinum, you'll be required to: * Work a flexible schedule, including evenings, weekends, and holidays. * Be available to work a hybrid schedule, with a minimum of 3 days per week on-site in our Sunrise, Florida location. * Possess a high level of adaptability and flexibility to meet the changing needs of our customers and business. **Compensation and Benefits** We offer a competitive compensation package, including: * Hourly salary range: $20.00 to $22.25 * Bonus incentives * Benefits package, including: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need + 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities **Why Join arenaflex?** At arenaflex, we're committed to creating a positive impact on the lives of our customers, colleagues, and communities. We offer a dynamic and inclusive work environment, where you'll have the opportunity to: * Develop your skills and expertise through industry-leading training and coaching. * Work with a diverse and talented team of professionals who share your passion for customer service and loyalty. * Contribute to the success of a global organization that's dedicated to making a difference. * Enjoy a comprehensive benefits package that supports your physical, financial, and mental well-being. * Pursue a career journey that's unique, meaningful, and rewarding. **How to Apply** If you're passionate about delivering exceptional customer service and building lasting relationships, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team of dedicated professionals who are committed to making a difference. Apply Now! We look forward to welcoming you to the arenaflex team! Apply for this job