**Experienced Customer Service Representative (Nights and Weekends) Full-Time Opportunity at arenaflex**

At arenaflex, we're passionate about delivering exceptional experiences for our customers, and we're looking for a talented and dedicated Customer Service Representative to join our Expedited Resolutions Team. As a key member of our team, you'll have the opportunity to engage with hundreds of customers and sellers, providing top-notch support and resolving complex issues with empathy, confidence, and professionalism. **About arenaflex** arenaflex is a leading provider of ticketing solutions, and we're proud to have been voted the best Customer Service provider two years in a row by Newsweek. Our commitment to excellence is reflected in our exceptional customer experiences, from the point of purchase to the moment our customers enter the gates. We're a dynamic and innovative company that's passionate about live events, sports, and entertainment, and we're looking for like-minded individuals to join our team. **How Your Role Contributes to the Success of arenaflex** As a Customer Service Representative on our Expedited Resolutions Team, you'll play a critical role in delivering best-in-class customer experiences. Your responsibilities will include: * Maintaining excellent customer experience with tone, empathy, confidence, and attention to detail * Developing and presenting solutions to customer issues efficiently and effectively * Updating internal order notes and ensuring proper procedures are followed during all customer interactions * Maintaining thorough knowledge of company values, processes, and policies to ensure proper exchanging of information, order replacements, refunds, credits, etc. * Utilizing empathy and professionalism in every interaction to deliver a best-in-class customer experience **How Your Role Expectations Will Progress as a Customer Service Representative in the First 30, 90, and 180 Days** In the first 30 days, you'll complete new hire orientation, learn about ticket marketplaces, and acclimate to team and company norms. You'll become familiar with company policies and processes, navigate and resolve non-complex calls, and complete training with a complete understanding of how this role plays an important part in lowering customer anxiety. In the next 90 days, you'll contribute to our approaches, methods, and technologies to support overall business goals, drive team efficiencies, and reduce customer anxiety. You'll maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives. You'll exhibit a deep understanding and application of industry and company processes, including replacing ticket inventory, and navigating escalated contacts. In the next 180 days, you'll apply methods to execute individual tasks that positively impact the team. You'll play an active role in continued learnings to advance skill sets necessary for team goals. You'll be competent on industry nuances and company policies, manage highly complex, escalated, and high-value contacts without guidance, and become a key player of the team who runs autonomously throughout day-to-day responsibilities. **What You'll Bring** To succeed in this role, you'll need: * Work experience in customer service in retail or service-related industry * Computer proficiency, including the ability to maintain 50+ WPM typing speed and to efficiently operate basic PC/web browser functionality * Excellent empathy, confidence, and patience * Written communication skills with an aptitude for grammar and spelling accuracy * Capable of multitasking in a fast-paced environment * Self-reliant and ability to work with minimum supervision * Research skills to troubleshoot customer issues * Willing to be flexible in work hours where needed * Genuine interest in live events, sports, and entertainment **Work Schedule** Our work schedule is designed to provide a healthy work-life balance. The first 2 weeks of employment are Monday-Friday 9-6 for training, which is paid. After training, you'll work a hybrid schedule, with 3 days in the office and 2 days at home. Your specific schedule will be: * Thurs/Fri, Sun/Mon, or Sun/Wed off * Hours are: 3:30pm-12:00am **Bonus & Overtime Eligibility** As a Customer Service Representative, you'll be eligible for: * $40,000 base salary with overtime eligibility * Bi-Annual bonuses * Annual equity grant * Any hours worked over 40/week are overtime eligible **What You'll Get at arenaflex** At arenaflex, you'll enjoy a range of benefits, including: * Seeing your favorite live events and performers on us! * Working in a hybrid environment that provides the option to split time between your home and a brand-new, perk-filled office space * Balancing personal life and professional responsibilities with Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs * Earning additional income through bonus incentives * Saving for your future through 401K Matching **How to Apply** If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and innovative company to join, apply now! Apply for this job