**Experienced Manager, Customer Success (Small Business, UK/I Market) – Lead a High-Performing Team at arenaflex**

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a Manager of our UK/I Customer Success team, you'll play a pivotal role in driving customer satisfaction, retention, and growth. If you're a seasoned leader with a passion for customer success, we want to hear from you. **About arenaflex** arenaflex is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We're committed to building a company culture that empowers people to do their best work. Our culture is built on the principles outlined in our Culture Code, which has been viewed over 5 million times. We're proud to be recognized as a top workplace, with awards from Glassdoor, Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. **The Role** As a Manager of our UK/I Customer Success team, you'll be responsible for leading a team of Customer Success Managers in achieving exceptional customer outcomes. You'll work closely with Customer Success leadership to build a high-performing team that executes and improves customer retention playbooks. Your primary focus will be on maintaining a high standard of customer experience, driving sustainable, long-term customer happiness, and ensuring the health and retention of 1,500-2,000 EMEA customers. **Key Responsibilities** * Manage a team of approximately 10-12 Customer Success Managers in the EMEA UK/I (Small Business) region * Coordinate with recruiting and internal teams to recruit, hire, and train new team members * Serve as a coach and leader, helping to develop the skills of your team to achieve their metrics and career goals * Maintain a high level of team engagement and motivation * Display an ability to build confidence and trust in your direct reports * Support and direct new and experienced Customer Success Managers in strategies to build lasting relationships with customers * Be accountable for the health and retention of 1,500-2,000 EMEA customers * Proactively identify areas for innovation and improvement within the Customer Success Team, and drive collaborative developments within our existing playbooks * Manage day-to-day operations, goal setting, career development, performance management, and growth of team members * Analyze customer and performance data to make informed decisions about operational and procedural changes * Maximize efficiency in a constantly changing and growing environment where the process is fluid and creative and unique solutions are desired **We're Looking for Someone Who Has** * Experience working in a people management role * Fluency in English * Experience recruiting, coaching, and developing team members * Experience managing a customer success team is a distinct advantage * Proven leadership ability to motivate, influence, develop, and empower employees to achieve their best * Experience working effectively with all levels of management * Experience handling customer escalations * Experience managing a revenue number and maintaining a forecast * Self-motivated, entrepreneurial in nature, comfortable and experienced in change management * Proven and consistent track record of executing against retention strategies and delivering target in excess of company expectations * Excellent leadership, organizational, and problem-solving/decision-making skills * Ability to manage multiple projects while maintaining strict attention to details * Ability to adapt quickly to new software and constantly changing business requirements * Use data to analyze results and make data-driven decisions * Ability to communicate effectively in small and large groups **What We Offer** * A dynamic and fast-paced work environment with opportunities for growth and development * A competitive salary and benefits package * A comprehensive training program to help you develop your skills and expertise * A collaborative and supportive team environment * Flexible working arrangements, including remote work options * Opportunities for professional development and career advancement * A comprehensive benefits package, including health insurance, retirement savings, and paid time off * A fun and inclusive company culture with regular social events and team-building activities **How to Apply** If you're a motivated and experienced leader with a passion for customer success, we want to hear from you. Please submit your application, including your resume and a cover letter, through our careers website. We can't wait to hear from you! **Equal Opportunities** arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive workplace and are proud to be recognized as a top workplace for diversity and inclusion. **Accommodations** If you require accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process. **Remote Work** arenaflex offers flexible working arrangements, including remote work options. If you're interested in working remotely, please let us know in your application. **Travel** If you're joining our Engineering team in a full-time role, you'll be required to attend a regional arenaflex office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events, such as arenaflex's annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections. **Germany Applicants** (m/f/d) - link to arenaflex's Career Diversity page here. **India Applicants** link to arenaflex India's equal opportunity policy here. **About arenaflex** arenaflex (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth. We're also building a company culture that empowers people to do their best work. If that sounds like something you'd like to be part of, we'd love to hear from you. You can find out more about our company culture in the arenaflex Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, arenaflex was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. Headquartered in Cambridge, Massachusetts, arenaflex was founded in 2006. Today, thousands of employees across the globe work remotely and in arenaflex offices. Visit our careers website to learn more about the culture and opportunities at arenaflex. By submitting your application, you agree that arenaflex may collect your personal data for recruiting, global organization planning, and related purposes. arenaflex's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over arenaflex's use of your personal information Apply for this job