**Experienced Customer Service Representative - Loan Services (Remote - USA) $20-25 p/hr max 30 hrs**

At blithequark, we're seeking a dedicated and detail-oriented Customer Service Representative to join our team of loan services professionals. As a key member of our remote team, you'll play a vital role in managing inbound communication related to our loan services, providing exceptional service to clients and prospective customers, and helping them navigate the complexities of our loan products and processes. **Job Summary:** As a Customer Service Representative at blithequark, you'll have the opportunity to engage with clients, answer inquiries, and resolve issues regarding loan products, applications, and processes. You'll be the face of our company, providing accurate information, addressing concerns, and ensuring timely and effective follow-up on customer requests and questions. If you're passionate about delivering excellent service, have a strong understanding of loan products, and are comfortable working in a fast-paced environment, we want to hear from you. **Key Responsibilities:** * **Manage Inbound Communications:** Answer phone calls, emails, and other forms of communication related to blithequark's loan services, ensuring prompt and professional responses to client inquiries. * **Provide Accurate Information:** Address inquiries from clients and prospective customers regarding loan products, terms, conditions, and application procedures, providing clear and concise explanations to help them make informed decisions. * **Assist with Loan Applications:** Guide clients through the loan application process, explaining necessary documentation and next steps to ensure a smooth and efficient experience. * **Problem Solving:** Assist clients with any issues or concerns regarding their loan accounts, payments, and transactions, resolving problems efficiently and effectively. * **Follow Up on Customer Inquiries:** Ensure timely and effective follow-up on customer requests and questions, maintaining open communication channels and building trust with our clients. * **Document Client Interactions:** Accurately record customer inquiries, issues, and resolutions in our CRM system, providing valuable insights for process improvement and customer satisfaction. * **Collaborate with Loan Officers and Teams:** Work closely with the loan services team to provide seamless customer service and escalate any complex issues, ensuring a cohesive and supportive work environment. * **Maintain Product Knowledge:** Stay up-to-date with the latest loan products, policies, and industry regulations, ensuring that our clients receive the most accurate and informed advice. * **Adhere to Compliance Standards:** Ensure all client interactions and services comply with company policies and regulatory requirements, upholding the highest standards of integrity and service. **Qualifications:** * **Experience:** Minimum of 1-2 years of customer service experience, preferably in loan services, banking, or financial services, with a strong understanding of loan products and processes. * **Communication Skills:** Strong verbal and written communication skills, with the ability to explain complex loan terms and processes clearly, ensuring that clients feel informed and supported. * **Technical Skills:** Proficiency in Microsoft Office, CRM software, and phone systems, with the ability to adapt to new technologies and tools. * **Problem Solving:** Ability to handle customer concerns and resolve them efficiently, providing creative solutions and alternatives when necessary. * **Attention to Detail:** Meticulous in managing and recording customer inquiries and interactions, ensuring accuracy and attention to detail in all aspects of the job. * **Customer-Centric:** A passion for delivering excellent service and helping clients achieve their financial goals, with a customer-centric approach that prioritizes their needs and satisfaction. **Additional Skills:** * **Familiarity with Loan Products:** Familiarity with loan products (home loans, personal loans, etc.) is a plus, but not required, as we provide comprehensive training and support to ensure your success. * **Ability to Work Independently:** Ability to work independently and as part of a team in a fast-paced environment, with a strong sense of self-motivation and accountability. * **Multitasking and Organizational Skills:** Multitasking and organizational skills to manage various communication channels simultaneously, prioritizing tasks and deadlines to ensure seamless customer service. * **Bilingual Candidates:** Bilingual candidates are encouraged to apply, as we value diversity and inclusivity in our team. **Why Join blithequark:** * **Premier Private Direct Lender:** Be part of a premier private direct lender with a strong reputation in the real estate industry, providing flexible financing solutions for real estate professionals. * **Dedicated and Passionate Team:** Work with a dedicated and passionate team committed to excellence and integrity, upholding the highest standards of service and professionalism. * **Remote Working Environment:** Enjoy the flexibility and convenience of a remote working environment, with the freedom to work from anywhere and maintain a healthy work-life balance. * **Contribute to Success:** Contribute to the successful completion of real estate investment projects and the effective management of draw disbursements, making a meaningful impact on our clients' financial goals. **About Us:** blithequark is a premier private direct lender providing flexible financing solutions for real estate professionals. Founded by West Point graduates, we uphold the highest standards of integrity and service, with a commitment to excellence and customer satisfaction. Our team is dedicated to providing exceptional service, innovative solutions, and expert guidance to help our clients achieve their financial goals. **Apply Now:** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our team's success. Apply for this job