Experienced Customer Service Benefit Advocate for Healthcare Services – Remote Opportunity with Comprehensive Training and Growth Prospects

Introduction to blithequark and the Industry blithequark is a leading player in the healthcare services sector, dedicated to providing exceptional support and resources to its customers. The healthcare industry is rapidly evolving, with a growing focus on consumer-driven health care and the importance of informed decision-making. As a Customer Service Benefit Advocate at blithequark, you will play a vital role in empowering customers to navigate the complexities of healthcare and make informed choices about their benefit plans. With a strong commitment to career advancement and growth, blithequark offers a unique opportunity for professionals to develop their skills and expertise in a dynamic and supportive environment. Why Join blithequark? By joining blithequark, you will become part of a collaborative and inclusive team that values diversity, equity, and inclusion. Our comprehensive training program, which lasts 18 weeks and is conducted virtually, will equip you with the knowledge and skills necessary to excel in your role. As a remote worker, you will have the flexibility to work from the comfort of your own home, within a 100-mile commutable distance from Greensboro, NC. With a range of shifts available between 11:30 AM - 8:00 PM EST, Monday to Friday, and occasional overtime and weekends, you will have the opportunity to balance your work and personal life. Key Responsibilities Respond to and resolve customer service inquiries on the first call, addressing topics such as benefits, eligibility, and claims Educate customers on consumer-driven health care topics to help them select optimal benefit plans Contact care providers on behalf of customers for appointment scheduling and specialist connections Assist customers in navigating online resources and encourage self-sufficiency Research complex health-related issues to provide accurate information and solutions Qualifications and Requirements To be successful in this role, you will need to possess a High School Diploma / GED or equivalent work experience, as well as a minimum of 6+ months of customer service experience. You must be 18 years of age or older and reside within a 100-mile commutable distance of Greensboro, NC. As a customer-facing role, excellent communication and interpersonal skills are essential, along with the ability to work in a fast-paced environment and adapt to changing priorities. Preferred Qualifications Familiarity with health care or insurance environments, including medical terminology and benefit plan design Experience in social work, behavioral health, or working with vulnerable populations Background in sales or account management Skills and Competencies To excel in this role, you will need to possess a range of skills and competencies, including: Strong communication and interpersonal skills Ability to work in a fast-paced environment and adapt to changing priorities Excellent problem-solving and analytical skills Strong attention to detail and ability to maintain accuracy in a high-volume environment Ability to work independently and as part of a team Career Growth and Development At blithequark, we are committed to supporting the career growth and development of our employees. As a Customer Service Benefit Advocate, you will have access to a range of training and development opportunities, including ongoing coaching and feedback, to help you develop your skills and expertise. With a strong focus on internal promotion and career advancement, you will have the opportunity to progress your career and take on new challenges. Work Environment and Company Culture blithequark is a dynamic and inclusive organization that values diversity, equity, and inclusion. Our remote work environment is designed to support flexibility and work-life balance, while our collaborative and supportive team culture encourages open communication and teamwork. As a blithequark employee, you will be part of a community that is passionate about making a positive impact on customer health and wellness. Compensation, Perks, and Benefits As a blithequark employee, you will be eligible for a range of compensation, perks, and benefits, including a competitive salary, comprehensive benefits package, and opportunities for professional development and growth. Our benefits package is designed to support your physical, emotional, and financial well-being, and includes access to health insurance, retirement savings plans, and paid time off. Conclusion If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for the Customer Service Benefit Advocate role at blithequark. With a comprehensive training program, supportive work environment, and opportunities for career growth and development, this is an exciting opportunity to join a dynamic and inclusive organization that is making a positive impact on customer health and wellness. Apply now to take the first step in your new career! Apply for this job