**Experienced Customer Service Representative III – Healthcare Technologies Support**

At arenaflex, we're on a mission to revolutionize the way healthcare technologies are delivered, and we're looking for a talented Customer Service Representative III to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional support to patients and healthcare professionals, ensuring seamless interactions and outstanding experiences. **About arenaflex** arenaflex is a leading provider of innovative healthcare technologies, dedicated to improving patient outcomes and enhancing the overall healthcare experience. Our cutting-edge solutions are designed to empower healthcare professionals and patients alike, and we're committed to delivering exceptional support and service to our clients. **Job Summary** We're seeking an experienced Customer Service Representative III to join our team, providing critical support tasks, including answering questions, providing insights, and assisting with patient scheduling for heart scans at home. As a key member of our customer support team, you'll be responsible for handling a large volume of inbound and outbound calls, following communication scripts, and utilizing knowledge of our company's products and services to provide exceptional support. **Key Responsibilities** * Handle a large volume of inbound and outbound calls in a timely manner, ensuring seamless interactions and outstanding experiences. * Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary, providing tailored solutions to meet the unique needs of each caller. * Identify patient needs, learn and utilize the Caption platform for scheduling appointments, schedule new appointments, modify/cancel existing appointments, resolve complaints, and provide solutions. * Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups, to ensure that all questions, cancellations, and confirmations are handled appropriately. * Recommend improvements for systems and processes to boost organizational efficiency, leveraging data and insights gathered by the call center to drive positive change. * Memorize scripts for Caption Care services and refer to them during calls, ensuring consistency and accuracy. * Build positive relationships by going above and beyond with customer service, ensuring that all interactions are handled with empathy and understanding. * Meet daily qualitative and quantitative targets for call volume and achieve all objectives for service, productivity, and quality. * Create and maintain a record of daily problems and remedial actions taken, using the call-center database to track progress and identify areas for improvement. * Perform other duties as assigned, working collaboratively with the team to achieve shared goals and objectives. **Essential Skills and Qualifications** * Strong active listening and verbal communication skills, with the ability to effectively communicate with patients and healthcare professionals. * Proficiency in problem-solving, with the ability to think critically and develop creative solutions to complex problems. * Expertise in conflict resolution, with the ability to de-escalate tense situations and provide empathetic support. * Ability to multitask and manage time effectively, prioritizing tasks and meeting deadlines in a fast-paced environment. * Proficient with Microsoft 365 or similar software, with experience working in a call center or customer support role. * High school degree or equivalent, with 3-5 years' experience working in a call center or customer support role. * Prolonged periods of sitting at a desk and working on a computer, with the ability to work in a remote environment. **Nice to Have Skills** * Leverage data and insights gathered by the call center to recommend and influence process improvements, driving positive change and enhancing organizational efficiency. * Experience working with the Caption platform, with a strong understanding of its features and functionality. * Ability to work in a night shift environment, with a flexible schedule and willingness to adapt to changing circumstances. **Work Environment and Culture** * 100% remote from anywhere in Continental US, with EST preferred. * M-F shift is 8:00 PM through 4:30 AM, with half 2nd shift and half 3rd shift coverage. * Training is on first shift, with a comprehensive onboarding program to ensure a smooth transition. * arenaflex values our relationships with consultants, staying in touch throughout the duration of the contract to ensure the job is going well and that the role meets their career development needs. **Compensation and Benefits** * $22.00 - $23.00 per hour, with a competitive salary and benefits package. * Opportunity for career growth and development, with a comprehensive training program and ongoing support. * Flexible scheduling and remote work environment, with a focus on work-life balance and employee well-being. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. **Join arenaflex Today** At arenaflex, we're committed to delivering exceptional support and service to our clients, and we're looking for talented individuals like you to join our team. Apply now and take the first step towards a rewarding career in healthcare technologies support. Apply for this job