**Experienced Customer Service Representative – Healthcare Industry**

At arenaflex, we're dedicated to empowering patients to live their best lives by providing full-service home medical equipment products and services. As a leading healthcare organization, we're committed to delivering exceptional patient care and support. We're actively seeking a highly skilled and compassionate Customer Service Representative to join our team. **About arenaflex** arenaflex is a dynamic and innovative healthcare organization that's passionate about making a profound impact on the quality of patients' lives. Our mission is to provide personalized care and support to patients, empowering them to live independently and confidently. With a strong focus on customer service, we strive to deliver exceptional experiences that exceed our patients' expectations. **Job Summary** As a Customer Service Representative at arenaflex, you'll play a vital role in ensuring the success of our patients by providing timely and accurate support. You'll be responsible for answering inbound calls, making outbound calls, and processing orders, while maintaining a high level of customer satisfaction. If you're passionate about delivering exceptional customer service and making a difference in the lives of our patients, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Develop and maintain a working knowledge of current products and services offered by arenaflex * Answer all calls and emails in a timely manner, adhering to our high standards of customer service * Document all call information according to standard operating procedures * Answer questions about products and services, retail stores, general service line information, and other information as necessary based on customer call needs * Process orders, route calls to appropriate resources, and follow up on customer calls where necessary * Review all required documentation to ensure accuracy * Accurately process, verify, and/or submit documentation and orders * Complete insurance verification to determine patient eligibility, coverage, co-insurances, and deductibles * Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required * Navigate through multiple online EMR systems to obtain applicable documentation * Enter and review all pertinent information in EMR systems, including authorizations and expiration dates * Communicate with Customer Service and Management on an ongoing basis regarding any noticed trends with insurance companies * Verify insurance carriers are listed in our database system, if not, request the new carrier is entered * Responsible for contacting patients when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process * Meet quality assurance requirements and other key performance metrics * Facilitate resolution on customer complaints and problem-solving * Pay attention to detail and have great organizational skills * Actively listen to patients and handle stressful situations with compassion and empathy * Flexible with actual work and hours of operation * Utilize company-provided tools to maintain quality, including but not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System), and "How-To" documents **Competency, Skills, and Abilities** * Excellent customer service skills * Analytical and problem-solving skills with attention to detail * Decision-making * Excellent ability to communicate both verbally and in writing * Ability to prioritize and manage multiple tasks * Proficient computer skills and knowledge of Microsoft Office * Solid ability to learn new technologies and possess the technical aptitude required to understand the flow of data through systems as well as system interaction * General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred * Work well independently and as part of a group * Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative, and work effectively on a team **Requirements** * Minimum Job Qualifications: + High School Diploma or equivalent + One (1) year work-related experience in healthcare administrative, financial, or insurance customer services, claims, billing, call center, or management, regardless of industry + Senior level requires two (2) years of work-related experience and one (1) year of exact job experience + Exact job experience is considered any of the above tasks in a Medicare-certified environment **Work Environment and Company Culture** arenaflex is committed to creating a positive and inclusive work environment that fosters growth, innovation, and collaboration. Our team is passionate about delivering exceptional patient care and support, and we're dedicated to making a difference in the lives of our patients. As a Customer Service Representative, you'll have the opportunity to work in a fast-paced environment, interact with patients and healthcare professionals, and contribute to the success of our organization. **Career Growth Opportunities and Learning Benefits** arenaflex is committed to investing in the growth and development of our employees. As a Customer Service Representative, you'll have access to ongoing training and development opportunities, including: * Comprehensive onboarding program * Ongoing training and coaching * Opportunities for career advancement * Access to industry-leading technology and tools * Collaborative and supportive work environment **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Starting at $18.00 per hour * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional growth and development **How to Apply** If you're passionate about delivering exceptional customer service and making a difference in the lives of our patients, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Now! Apply for this job