Experienced Customer Service Representative – Hybrid Work Model with Competitive Pay and Comprehensive Benefits

Introduction to KellyConnect In today's fast-paced and ever-evolving business landscape, the importance of exceptional customer service cannot be overstated. At KellyConnect, we recognize the value of providing top-notch support to our clients and their customers. As a leading provider of customer service solutions, we are committed to delivering outstanding experiences that exceed expectations. If you are a motivated and customer-focused individual looking to grow, learn, and evolve in your career, we invite you to explore our exciting opportunity for a Customer Service Representative. Job Overview We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team in Irvine, California. As a key member of our customer service team, you will play a vital role in ensuring that our clients' customers receive the highest level of support and care. Our hybrid work model offers the best of both worlds, allowing you to work from the comfort of your own home and collaborate with our team in the office. If you are passionate about delivering exceptional customer experiences and are looking for a new challenge, we encourage you to apply for this exciting opportunity. Schedule and Compensation Details Our hybrid work model is designed to provide you with the flexibility and work-life balance you deserve. The schedule for this role includes: Office Rotation: Tuesday, Thursday, and every other Friday Work from Home Rotation: Monday, Wednesday, and every other Friday In addition to our flexible scheduling, we offer a competitive pay rate of $26 per hour. Our comprehensive benefits package includes medical and dental benefits, ensuring that you and your loved ones are protected and supported. Why Join Our Team? At KellyConnect, we are committed to providing our employees with a positive and supportive work environment that fosters growth, learning, and development. As a Customer Service Representative, you will have the opportunity to: Gain valuable experience in customer service and support Enjoy a competitive pay rate and comprehensive benefits package Work in a fast-paced and dynamic environment with a talented team of professionals Participate in paid training programs to enhance your skills and knowledge Take advantage of opportunities for career advancement and professional growth Responsibilities As a Customer Service Representative, your primary responsibilities will include: Processing product complaints through various communication channels, including phone, email, and chat Maintaining a positive and courteous demeanor while investigating complaints in a timely and efficient manner Accurately updating databases with pertinent details and product information Escalating issues to appropriate levels based on severity and complexity Ensuring confidentiality of caller and proprietary information by following established procedures and protocols Qualifications To be successful in this role, you should possess the following qualifications: High school diploma or equivalent required At least 6 months of customer service experience, preferably in a fast-paced and dynamic environment Strong problem-solving and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management Ability to work in a hybrid work environment, with a combination of office and remote work requirements What We Offer At KellyConnect, we are committed to providing our employees with a comprehensive range of benefits and perks, including: Competitive pay rate and bonus structure Comprehensive benefits package, including medical, dental, and vision coverage Paid training programs to enhance your skills and knowledge Opportunities for career advancement and professional growth Positive and supportive work environment, with a talented team of professionals Flexible scheduling and work-life balance, with a hybrid work model that includes office and remote work options Career Growth and Development At KellyConnect, we are committed to helping our employees achieve their career goals and aspirations. As a Customer Service Representative, you will have access to a range of training and development programs, including: Paid training programs to enhance your skills and knowledge Opportunities for career advancement and professional growth Mentorship and coaching from experienced professionals Access to industry-leading technology and tools Work Environment and Company Culture At KellyConnect, we pride ourselves on our positive and supportive work environment, which is designed to foster collaboration, creativity, and innovation. Our company culture is built on a foundation of: Respect and empathy for our customers and colleagues A commitment to excellence and exceptional customer service A passion for learning and development, with a focus on continuous improvement A fun and dynamic work environment, with a range of social and recreational activities How to Apply If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. To apply, please submit your application, including your resume and a cover letter, to our website. We look forward to hearing from you and exploring how you can contribute to our team's success. Conclusion In conclusion, our Customer Service Representative role offers a unique opportunity to join a dynamic and growing company, with a commitment to exceptional customer service and a positive and supportive work environment. If you are passionate about delivering outstanding customer experiences and are looking for a new challenge, we encourage you to apply for this exciting opportunity. With our comprehensive benefits package, opportunities for career advancement, and commitment to employee development, we are confident that you will find a rewarding and fulfilling career with KellyConnect. Apply for this job