Tech Expert BGCO-Tech Customer Service
About the position Responsibilities • Performing advanced troubleshooting for hardware and software, diagnosing both network and application issues. • Providing detailed information on how to set up/configure complex data and voice products. • Providing a high level of resolution support to multiple business customer types as measured by Customer Experience Audits adapting to their varying needs and requirements. • Providing efficient customer support with the ability to be proficient in customer-facing systems. • Maintaining an in-depth level of knowledge of products, network, and ability to position them as strategic solutions. • Driving trouble ticket accuracy through deductive reasoning and tool utilization. • Providing advanced technical support information to sales and support groups across all channels as appropriate. • Creating and accepting change and innovation in your area of the business to create greater value for customers, shareholders, and peers. • Leveraging skills and abilities to best support the customer as well as identify opportunities to drive growth and proactive solutions. Requirements • Bachelor's degree or one or more years of work experience. • One or more years of customer service and/or sales experience. • Willingness to work overnight and weekends. Nice-to-haves • One or more years of technical support experience. • Experience with facilitation and communication across all levels of the organization. • Experience resolving customer issues, billing, and/or handling product Q&A. • Network Certifications: A+ Certification, Network+ Certification, etc. • Experience with setting up or configuring complex data and voice products (Enterprise Messaging platforms and Private Networks). • Experience in troubleshooting for PC Operating systems, specifically Device Manager and TCP/IP configuration. • Experience in Leadership. Apply tot his job