Experienced Disney Social Media Customer Support Specialist – Remote Work Opportunity for Exceptional Customer Service Professionals

Introduction to Disney Disney is a globally renowned entertainment company known for its iconic films, television shows, theme parks, and merchandise. With a rich history spanning nearly a century, Disney continues to captivate audiences worldwide through its timeless storytelling and innovative experiences. As a leader in the entertainment industry, Disney is committed to providing exceptional customer service and support to its online community across various social media platforms. Job Summary As a Disney Social Media Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our online community across various social media platforms. You will engage with customers, address inquiries, resolve issues, and ensure a positive and memorable experience for Disney fans. This is a unique opportunity to join a global family dedicated to creating magical experiences for audiences of all ages and to play a pivotal role in shaping the Disney brand's online presence. Key Responsibilities Monitor and respond to customer inquiries and comments on Disney social media channels promptly and professionally, ensuring that all interactions are personalized and empathetic. Provide accurate information about Disney products, services, promotions, and events, staying up-to-date with the latest developments and offerings. Address customer concerns, troubleshoot problems, and escalate issues as necessary to ensure timely resolution, maintaining a thorough understanding of Disney's brand voice, guidelines, and values. Foster positive relationships with customers by delivering exceptional customer service, relaying customer feedback to internal teams, and contributing to the improvement of products and services. Collaborate with internal teams to ensure that customer feedback is heard and acted upon, driving continuous improvement and innovation. Maintain a thorough understanding of Disney's brand voice, guidelines, and values, upholding the company image and ensuring that all interactions are consistent with the Disney brand. Essential Qualifications Excellent written and verbal communication skills, with the ability to craft engaging and personalized responses to customer inquiries. Proficiency in using social media platforms such as Facebook, Twitter, Instagram, and TikTok, with a strong understanding of social media trends and best practices. Strong customer service orientation with a passion for helping others, and a commitment to delivering exceptional customer experiences. Ability to multitask and prioritize tasks in a fast-paced environment, with a strong focus on attention to detail and problem-solving skills. Flexibility to adapt to changing priorities and schedules, including evenings, weekends, and holidays as needed. Preferred Qualifications Previous experience in customer support or a related field, with a strong understanding of customer service principles and practices. Experience in social media management or community management, with a strong understanding of social media trends and best practices. Familiarity with Disney products, services, and brand ethos, with a passion for the Disney brand and its values. Skills and Competencies Strong problem-solving skills, with the ability to think critically and creatively in a fast-paced environment. Excellent attention to detail, with a strong focus on accuracy and quality in all interactions. Ability to maintain composure and professionalism in challenging situations, with a strong commitment to delivering exceptional customer experiences. Quick learner with a proactive approach to self-improvement and skill development, with a strong desire to learn and grow with the Disney team. Career Growth Opportunities and Learning Benefits At Disney, we are committed to providing our employees with opportunities for career growth and development. As a Social Media Customer Support Specialist, you will have access to comprehensive training and ongoing support, as well as opportunities for career advancement and professional growth within the company. You will also have the opportunity to work with a talented and dedicated team of professionals who are passionate about delivering exceptional customer experiences. Work Environment and Company Culture At Disney, we are proud of our company culture and the values that we represent. We are a global family dedicated to creating magical experiences for audiences of all ages, and we are committed to providing a work environment that is supportive, inclusive, and fun. As a Social Media Customer Support Specialist, you will be working remotely, but you will still be part of a vibrant and dynamic team that is passionate about delivering exceptional customer experiences. Compensation, Perks, and Benefits We offer a competitive compensation package, as well as opportunities for career advancement and professional growth within the company. You will also have access to exclusive Disney perks and discounts, as well as comprehensive training and ongoing support. And, as a remote worker, you will have the flexibility to work from the comfort of your own home, with a schedule that is flexible and accommodating. Conclusion If you are a customer service professional who is passionate about delivering exceptional customer experiences, and you are looking for a new challenge with a global leader in the entertainment industry, then we want to hear from you. As a Disney Social Media Customer Support Specialist, you will have the opportunity to work with a talented and dedicated team of professionals who are passionate about delivering exceptional customer experiences. You will also have the opportunity to work with a global brand that is recognized and respected around the world. So why not join us? Apply today to become a part of the Disney team and start creating magical experiences for audiences of all ages. How to Apply Interested candidates are invited to apply through our job portal. Be sure to include a resume and cover letter outlining your relevant experience and why you are passionate about joining the Disney team. We look forward to hearing from you and exploring how you can contribute to our team's success. Apply for this job