**Experienced Customer Service Representative – Home Equity Loan Processing**

Are you ready to embark on a thrilling adventure, exploring the vast possibilities of a dynamic work environment and a fulfilling personal life? Join the arenaflex family, and you'll embark on a journey that will take you to the farthest corners of the globe, challenge you to grow, and help you become the best version of yourself. As you soar to new heights, you'll handle obstacles with agility and poise, acquiring new skills and propelling your career while having a blast. Get ready to elevate both your personal and professional life and take off! **Why You'll Love This Role** This position is part of the arenaflex Credit Association, a leading player in the financial services industry. As a Customer Service Representative, you'll be responsible for processing home equity loan applications and providing exceptional service to arenaflex's valued customers. **What You'll Do** * Set up records for home equity loans, including providing necessary disclosures to customers, discussing credit terms, and reviewing the loan for closure * Perform daily audits on the Home Equity pipeline * Process Closing Docs for home equity loans * Process Property Condition Reports for Home Equity Loans * Process Confirmation of Work for Home Equity Loan applicants * Book home equity loans * Input home equity loan information into daily Excel calculation sheets * Perform other duties as assigned The chosen candidate will be responsible for ensuring the security and privacy of all records and related data, which is essential for their work, and for ensuring that their work is in compliance with all relevant laws and regulations, including but not limited to, the Bank Secrecy Act. **All You'll Need for Success** * Minimum Qualifications: + High school diploma or GED + 2 years of related experience, preferably in a credit association environment * Preferred Qualifications: + Training and prior professional experience + Experience in contract lending + Past customer service experience * Skills, Licenses, and Certifications: + Proficient in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) acquired through either work experience with the software or education and extensive use of the software + Knowledge of Credit Connection and Episys Framework + Ability to practice exceptional customer and interpersonal skills + Talented in excellent communication and relational skills and professional phone habits + Ability to perform basic mathematical computations and analyze data + Ability to work in a high-speed environment, handle multiple tasks, and function as a vital part of a team in a diverse environment + Ability to interact professionally with all colleagues and customers + Ability to adapt quickly and adjust well to change + Ability to self-motivate and excel in areas of strength and limit with regards to precision + Ability to focus on work and meet time constraints successfully + Ability to speak, read, and write Spanish is an asset + Ability to maintain acceptable performance and participation + Ability to pass relevant arenaflex and Credit Association pre-employment compliance checks **What You'll Get** Get ready to take advantage of everything arenaflex has to offer: * Medical benefits: From day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more. * Health programs: We believe you should be your best self – that's why our health programs provide you with the necessary tools, resources, and support you need. * 401(k) Program: Available upon hire, and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Extra benefits: Other amazing benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, vehicles, travel, and more. **Be Yourself at arenaflex** From the colleagues we hire to the customers we serve, diversity and inclusion are the foundation of the unique workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our customers, vendors, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel an immense sense of pride and fulfillment as you do your part to keep the world's largest carrier moving smoothly as we care for people on life's journey? Join arenaflex and be yourself. **Jobs Benefits** * Health and Wellness Benefits: Clinical, dental, and vision protection coverage for employees and their dependents. Health programs and resources to promote a healthy lifestyle. * Financial Benefits: Retirement plans, such as 401(k) with employer contributions. Investment opportunities or employee stock purchase plans. Additional security and disability coverage. * Time Off and Leave Strategies: Paid time off (vacation days, holidays, personal days). Unpaid leave and family medical leave. Flexible scheduling options. * Travel Perks: Discounts on airfare for employees and their qualified dependents. Reserve or limited travel benefits. * Training and Professional Development: Training programs and opportunities for career advancement. Tuition reimbursement for work-related education. * Employee Assistance Programs (EAP): Counseling services and support for employees and their families. * Other Benefits: Employee recognition programs. Discounts on various products and services. Suburbanite benefits Apply Job! Apply for this job