Experienced Customer Service Representative (Healthcare) On-Site – Delivering Exceptional Patient Experiences and Driving Business Growth through Innovative Solutions at arenaflex

Welcome to arenaflex: A Global Leader in Customer Experience and Technology Solutions arenaflex is a forward-thinking, people-first organization that nurtures a culture of inclusivity, diversity, and belonging. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" year after year. Our team of over 440,000 game-changers from 70+ countries is united in our mission to deliver exceptional customer experiences and drive business growth through innovative solutions. About the Role: Customer Service Representative (Healthcare) On-Site We're seeking a talented and compassionate Customer Service Representative to join our healthcare team in Jacksonville, North Carolina. As a Customer Service Representative at arenaflex, you'll play a vital role in delivering expert customer experiences and resolving routine problems and questions regarding client products and services. If you're passionate about helping others and have a strong desire to learn and grow with a global organization, we want to hear from you. Key Responsibilities: Resolve billing issues and address claims questions/inquiries in a timely and professional manner Address benefits and enrollment questions/inquiries, providing clear and concise information to customers Follow HIPAA guidelines to protect the privacy of customers and maintain confidentiality Deliver expert customer experiences with a smile, ensuring that every interaction is positive and supportive Utilize technology and software to manage customer interactions, resolve issues, and escalate complex problems when necessary Essential Qualifications: Must reside in the United States or have a valid U.S. address for residence At least 6 months of customer service experience, preferably in a healthcare setting High school diploma or equivalent required A passion for helping others and a strong desire to learn and grow with a global organization Proficiency in fast-paced multi-tasking and eagerness to learn new technologies Preferred Qualifications: Previous experience in a healthcare setting, preferably in customer service or patient advocacy Knowledge of HIPAA guidelines and regulations Experience with technology and software, including CRM systems and customer service platforms Strong communication and interpersonal skills, with the ability to work effectively in a team environment Career Growth and Personal Development at arenaflex At arenaflex, we're committed to the growth and development of our employees. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With opportunities for advancement and professional growth, you'll have the chance to develop new skills, build your confidence, and take your career to the next level. Skills and Competencies Required for Success: Strong communication and interpersonal skills Ability to work effectively in a team environment Proficiency in fast-paced multi-tasking and eagerness to learn new technologies Passion for helping others and a strong desire to learn and grow with a global organization Ability to work in a dynamic and constantly changing environment Work Environment and Company Culture at arenaflex At arenaflex, we're proud of our inclusive and diverse culture. We believe in championing our people and investing in their growth and development. Our modern, state-of-the-art office setting is designed to promote collaboration, innovation, and creativity. With a range of programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support, you'll have the opportunity to make a positive impact and be part of a global community. Compensation, Perks, and Benefits: Paid training and performance-based incentives Lucrative employee referral bonus opportunities 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) Health and wellness programs with trained partners to help promote a healthy you A modern, state-of-the-art office setting with advanced technologies and a great team Conclusion: If you're looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice." Join our team of talented and compassionate individuals who are passionate about delivering exceptional customer experiences and driving business growth through innovative solutions. arenaflex is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. We're committed to diversity, equity, and inclusion, and we welcome applications from all qualified candidates. Apply for this job