**Experienced Customer Service Representative – Healthcare Advocate (Remote Opportunity)**

At arenaflex, we're on a mission to revolutionize the way we approach customer service in the healthcare industry. As a Customer Service Representative – Healthcare Advocate, you'll be at the forefront of this movement, making a real impact on people's lives every day. If you're passionate about helping others, have a knack for problem-solving, and are eager to join a dynamic team, we want to hear from you. **The Role** As a Customer Advocate at arenaflex, you'll be the healthcare hero for 50-70 individuals every day. You'll navigate the complex world of PCPs, medications, appointments, and benefits with ease, armed with your knowledge and exceptional people skills. Your primary responsibility will be to provide top-notch customer service to our clients, ensuring that their needs are met and exceeded. **The Schedule** This is a full-time remote opportunity, Monday through Friday, with flexible 8-hour shifts between 8am and 8pm EST. You'll need to be available to work one of our scheduled shifts, which will be assigned to you upon hire. **The Training** Don't worry if you're new to the industry or haven't worked in customer service before. Our intensive 5-week orientation program is designed to equip you with the knowledge and skills you need to succeed. You'll receive comprehensive training on our systems, policies, and procedures, as well as ongoing support and coaching to ensure your success. **The Requirements** To be successful in this role, you'll need to possess the following skills and qualifications: * **High School Diploma**: A high school diploma is required, but a bachelor's degree is a plus. * **Insurance Operations Experience**: At least a year of experience in insurance operations is necessary. We know it may not sound exciting, but it's a crucial aspect of this role. * **Technical Skills**: You'll need to be a tech whiz and be able to handle our many web-based systems with ease. * **Attention to Detail**: You'll need to be meticulous and able to keep track of multiple tasks and details. **The Nice-to-Haves** While not required, the following qualifications and experiences are highly desirable: * **Healthcare/Insurance Experience**: If you have experience in the healthcare or insurance industry, particularly with medical terminology and benefit plans, we'd love to hear from you. * **Social Work or Behavioral Health Background**: A background in social work, behavioral health, or a related field demonstrates your commitment to helping others and would be a valuable asset to our team. * **Customer Service Experience**: If you're a customer service ninja with mad problem-solving skills, we want to hear from you. **Why arenaflex?** At arenaflex, we're passionate about rewarding our team members with the good stuff. Here are just a few reasons why you'll love working with us: * **Competitive Salaries**: We offer competitive salaries with longevity increases, ensuring that your hard work is recognized and rewarded. * **Awesome Benefits**: Our benefits package is designed to support your well-being and provide you with the resources you need to thrive. * **Performance Incentives**: We believe in recognizing and rewarding outstanding performance, which is why we offer performance incentives to our top performers. * **Excellence**: We're a nationally recognized company that's committed to excellence in everything we do. * **Veteran-Owned**: We're proud to be a veteran-owned company, and we understand the importance of supporting our nation's heroes. **What We Offer** As a Customer Service Representative – Healthcare Advocate at arenaflex, you'll have the opportunity to: * **Make a Real Impact**: You'll be making a real difference in people's lives every day, which is a truly rewarding experience. * **Grow and Develop**: We're committed to helping you grow and develop in your career, with opportunities for advancement and professional development. * **Work Remotely**: You'll have the flexibility to work from home, which means you can enjoy a better work-life balance and reduced commuting time. * **Join a Dynamic Team**: You'll be part of a dynamic team that's passionate about making a difference in the healthcare industry. **How to Apply** If you're ready to join a team that's making a real impact in the healthcare industry, we want to hear from you. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps. **Pre-Employment Requirements** A pre-employment drug screening and criminal background check are required prior to employment. We're committed to ensuring the safety and well-being of our clients and team members, which is why we take these requirements seriously. Don't wait – apply today and join the arenaflex team! Apply for this job