**Experienced Customer Service Representative - Entry Level Position at arenaflex**

**Job Summary:** Join arenaflex, a dynamic and forward-thinking organization, as we seek an exceptional Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering top-notch service to our clients, resolving issues, and providing solutions that exceed their expectations. If you possess excellent communication skills, a passion for helping others, and a strong work ethic, we encourage you to apply for this exciting opportunity. **About arenaflex:** arenaflex is a leading provider of innovative solutions and services, dedicated to empowering individuals and businesses to achieve their full potential. Our mission is to foster a culture of excellence, collaboration, and continuous learning, where our employees can grow, develop, and thrive. As a valued member of our team, you will have the opportunity to contribute to our success, learn from experienced professionals, and enjoy a dynamic and supportive work environment. **Key Responsibilities:** As a Customer Service Representative at arenaflex, you will be responsible for: * Responding to inbound calls and emails from customers, addressing their queries, and working towards a resolution (40-50 calls per shift) * Making outbound calls to customers to collect on past due bills, using various collection strategies to achieve successful outcomes (90-120+ calls per day) * Providing clear and concise information to customers regarding their bills, offering options for payment, and negotiating payment arrangements * Managing and reviewing customer accounts to identify adjustments, discrepancies, and creating requests for resolution * Collaborating with internal teams to resolve complex issues and provide exceptional customer service **Essential Qualifications:** * 1+ year of customer service experience, preferably in a call center or customer-facing role * Proven ability to handle upset customers face-to-face or over the phone, with a strong focus on de-escalation techniques * Excellent communication and interpersonal skills, with the ability to articulate complex information in a clear and concise manner * Basic computer skills, including restarting a computer, using an internet browser, Microsoft Office, and typing * Ability to multitask, with strong listening skills and proven reliability/punctuality in past positions **Preferred Qualifications:** * Previous experience in a customer service or collections role * Familiarity with CRM software and other customer service tools * Strong problem-solving skills, with the ability to think critically and creatively * Experience working in a fast-paced, dynamic environment **Skills and Competencies:** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to multitask and prioritize tasks effectively * Proven reliability and punctuality * Strong listening skills and empathy * Ability to work in a team environment and collaborate with internal teams **Career Growth Opportunities and Learning Benefits:** As a valued member of our team, you will have access to a range of career growth opportunities, including: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for advancement and career progression * Collaborative and supportive work environment, with a focus on teamwork and open communication * Access to industry-leading tools and technologies to support your success **Work Environment and Company Culture:** arenaflex is committed to creating a dynamic and inclusive work environment, where our employees can thrive and grow. Our company culture is built on the following values: * Excellence: We strive for excellence in everything we do, from delivering exceptional customer service to driving innovation and growth. * Collaboration: We believe in the power of teamwork and collaboration, working together to achieve our goals and support each other's success. * Continuous Learning: We are committed to ongoing learning and development, investing in our employees' growth and success. * Integrity: We operate with integrity, honesty, and transparency, building trust with our customers, partners, and employees. **Compensation, Perks, and Benefits:** As a valued member of our team, you will enjoy a range of benefits, including: * Competitive hourly rate of $20/hour (weekly pay) * Eligibility for benefits, including medical, dental, and vision insurance * Critical Illness, Accident, and Hospital insurance * 401(k) retirement plan, with pre-tax and Roth post-tax contributions available * Life insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability insurance * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) **How to Apply:** If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our online portal, including your resume and a cover letter outlining your experience and qualifications. **Note:** arenaflex is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of their background, experience, or qualifications. Apply for this job