**Experienced Customer Service Representative Dispatcher for HVAC/Plumbing Companies – Afternoon Shift (1PM-6PM CST)**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Customer Service Representative Dispatcher for HVAC/Plumbing Companies. As a key member of our team, you will play a vital role in providing top-notch service to our clients and their customers, helping them grow their businesses and make a positive impact in their communities. **About blithequark** At blithequark, we're on a mission to revolutionize the customer service industry by providing personalized, human-centric experiences that exceed expectations. Our team of dedicated professionals is committed to helping small business owners succeed by delivering exceptional service to their customers. We believe that every interaction is an opportunity to make a difference, and we're looking for like-minded individuals to join our team. **The Role** As a Customer Service Representative Dispatcher for HVAC/Plumbing Companies, you will be responsible for providing exceptional service to our clients and their customers through phone, email, and text communication. Your primary focus will be on taking inbound calls from homeowners across America, answering their questions, and booking repair appointments with their local repair companies. You will also be responsible for making outbound calls to confirm appointments, following up on previous job history, and communicating with clients and internal team members using various software. **Your Work DNA** To succeed in this role, you must possess a unique blend of skills, traits, and qualities that set you apart from the rest. Here are some of the key characteristics we're looking for: * **Ease under pressure**: You remain calm, composed, and positive even in high-stress situations. * **Dependability and adaptability**: You're reliable, flexible, and able to adjust to changing circumstances with ease. * **Coachability**: You're open to feedback, willing to learn, and eager to improve your skills and performance. * **Service orientation**: You're customer-focused, empathetic, and dedicated to delivering exceptional service experiences. * **Attention to detail**: You're meticulous, thorough, and able to accurately depict the spirit of a message while ensuring content is concise, relevant, and meaningful. * **Team player**: You're collaborative, reliable, and present in your role, with a strong sense of accountability and responsibility. **Your Experience and Lifestyle** To be considered for this role, you must meet the following requirements: * **Minimum 2 years customer service experience**: You have a proven track record of delivering exceptional service experiences in a customer-facing role. * **Administrative Assistant experience is a plus**: You have experience working in an administrative capacity, handling multiple tasks, and providing support to teams. * **Desktop computer with full video/sound functionality**: You have a reliable desktop computer with a webcam, speakers, and a second monitor. * **Wired noise-cancelling headset**: You have a high-quality headset that allows you to focus on calls without distractions. * **High-speed internet**: You have a fast and reliable internet connection that enables you to work efficiently. * **Dedicated and quiet office space**: You have a dedicated workspace that is free from distractions and background noise. * **Type minimum 40 WPM**: You have a strong typing speed and accuracy. * **Ability to work from home and our Fort Worth office**: You're comfortable working from home and are willing to travel to our Fort Worth office as needed for meetings, training, and coaching. * **Strong written and verbal communication skills**: You have excellent communication skills, including proper grammar, spelling, and tone. * **Professional demeanor and respect for community members**: You're respectful, courteous, and professional in all interactions with clients, colleagues, and community members. **Technical Requirements** To perform this role, you'll need to meet the following technical requirements: * **Desktop or Laptop with webcam and speakers**: You have a reliable computer with a webcam and speakers. * **Second monitor**: You have a second monitor to help you stay organized and focused. * **Windows or Mac operating system**: You have a Windows or Mac computer with a reliable operating system. * **8GB RAM or more**: You have a computer with sufficient RAM to handle multiple tasks and software applications. * **Direct connection to router**: You have a direct connection to your router to ensure stable internet connectivity. **Compensation and Benefits** We offer a competitive hourly rate of $15 per hour, plus benefits and perks that support your well-being and career growth. As a member of our team, you'll enjoy: * **Competitive hourly rate**: You'll earn a fair and competitive hourly rate for your work. * **Benefits and perks**: You'll have access to benefits and perks that support your physical, emotional, and financial well-being. * **Career growth opportunities**: You'll have opportunities to learn, grow, and develop your skills and career. * **Diverse and vibrant workplace**: You'll be part of a dynamic and inclusive team that values diversity, equity, and inclusion. **Working Conditions** This is a coverage position that requires you to work a fixed and dependable shift Monday-Saturday. You'll need to be able to sit/stand at a computer for extended periods, interact with a diverse population by phone or computer, and travel between team locations/offices for meetings, training, and company events. **Equal Opportunity Employer** blithequark is an equal opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and equitable workplace. We believe that every individual deserves respect, dignity, and equal opportunities, regardless of their background, identity, or experience. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job