**Experienced Seasonal Customer Care Representative – Outdoor Industry & Retail Expert**

Are you passionate about the great outdoors and delivering exceptional customer experiences? Do you thrive in fast-paced, dynamic environments where no two days are the same? If so, we invite you to join blithequark's team as a Seasonal Customer Care Representative. As a key member of our customer care team, you will play a vital role in ensuring our customers receive the highest level of support and assistance across various contact channels. **About blithequark** At blithequark, we're on a mission to make life better by building community and igniting the adventurous spirit that lives within us all. As a leading multi-channel retail brand, we're passionate about community, sports, and lifestyle, and we're committed to creating an extraordinary place and path for our employees. We believe in balancing our goals of building an iconic brand and business, creating an extraordinary place and path for our employees, and leveraging our success to give back to the community. Our core values, known as "The Great 8," guide everything we do and are the foundation of our company culture. **The Job** As a Seasonal Customer Care Representative, you will be responsible for providing exceptional support and assistance to our customers across various contact channels, including phones, chat, and email. Your responsibilities will include: * Assisting customers with orders, refunds, and product-related inquiries through phone calls, chat, and emails * Maintaining an extensive knowledge of all products offered by blithequark, regularly updating your understanding through training and educational resources * Facilitating returns or replacements, and coordinating with the warehouse for shipping and inventory management * Responding to customer emails from the feedback page, addressing customer service-related issues in Power Reviews, and moderating social media channels * Collaborating with cross-functional teams to resolve customer issues, share product knowledge, and ensure a cohesive and efficient customer care approach * Assisting customers in finding joy in outdoor activities by providing them with the knowledge they need to make informed decisions and resolve difficulties related to the website, returns, exchanges, lost shipments, and more **The Perks** As a member of our team, you'll enjoy a range of benefits and perks, including: * Employee discount and access to pro deals on most of the products we sell * Access to Free Rentals and Discounted Shop Service & Labor, amongst other evoExtras * Team Events and Recognition-based rewards * 40 Hours of Paid Volunteer Time Off * Paid Sick Leave * Charitable giving match * Employee Assistance Program * Access to Employee Resource Groups * Retail quarterly bonus program **The Opportunity** We're looking for a highly motivated and customer-focused individual who is passionate about the outdoor industry and delivering exceptional customer experiences. As a Seasonal Customer Care Representative, you'll have the opportunity to: * Work in a dynamic and fast-paced environment where no two days are the same * Collaborate with cross-functional teams to resolve customer issues and share product knowledge * Develop your skills and knowledge in a supportive and inclusive environment * Contribute to the growth and success of a leading multi-channel retail brand * Enjoy a range of benefits and perks that support your personal and professional aspirations **Requirements** To be successful in this role, you'll need: * To be available evenings, weekends, and some holidays * To enjoy talking to people on the phone and working in front of a computer * A passion for the outdoor industry, associated activities, and the gear we sell (Advanced bike knowledge a huge plus) * Strong Verbal and Written communication skills * Excellent problem-solving skills and keen attention to detail * Demonstrate effective Sales and Soft Skills techniques * Ability to effectively multitask in a high-energy, fast-paced, omni-channel retail environment * Experience with Microsoft Office applications: Outlook, Teams, Word, and Excel * Consistent High-speed internet connection * Embodies, honors, and lives our core values: The Great 8 **Nice to Haves** While not required, we're looking for candidates with: * High School diploma * Fluency in a foreign language * Outdoor industry or retail experience * Experience with NetSuite and/or Gladly **Pay and Benefits** The pay range for this role varies by location to reflect differences in labor markets across the U.S. The ranges for this position are: * Colorado: $18.81- $19.79/hour * Oregon: $17.81 – $19.79/hour * Utah: $17.55 – $19.50/hour * Washington: $19.50 – $21.16/hour Final compensation will be determined based on the candidate's location, experience, skills, and internal pay alignment. **Duration and Schedule** This is a seasonal role, with a duration of October 2025 to January 2026 (with possible opportunity to extend beyond). The schedule is published 2 weeks in advance. **Remote Work** This role is available to individuals in WA, OR, UT, CO, and can be performed remotely. **Diversity, Equity, and Inclusion** At blithequark, we're committed to building a culture where equity, inclusivity, and compassion are inherent to how we operate and evolve. We recognize and value the uniqueness of each individual's experiences and understand the power in the diversity of ideas and opinions. We're working to develop a team that is equally representative of the community we hope to build. **Equal Opportunity Employer** blithequark is an equal opportunity employer. We believe the participation of individuals of diverse ages, races, religions, cultures, abilities, and personalities will add to personal development and organizational success. All employees and potential employees will be recruited, selected, trained, and promoted without regard to sex, sexual orientation, race, religion, marital or military status, age, national origin, color, the presence of any mental, physical, or sensory disability, genetic information, gender identity, political ideology, or any other basis prohibited by law. If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and inclusive work environment, we invite you to apply for this exciting opportunity. Apply for this job