**Manager, B2B Customer Success – blithequark Software – (Remote) – Vacancy Global**

Are you a customer-centric, energetic, and highly-motivated individual with a passion for delivering exceptional customer experiences? Do you thrive in an entrepreneurial environment driven by bold ideas, collaboration, and creativity? If so, we invite you to join our Customer Success Team at blithequark as a Customer Success Manager (CSM). As a key member of our Partner Success, Data Exchange Platforms team, you will play a vital role in cultivating trust and building relationships with business customers, helping them achieve their desired business outcomes, and driving more value together. **About blithequark** At blithequark, we're building a leading information-based technology company that thinks big and does big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today, we're a high-tech company, a scientific laboratory, and a nationally recognized brand all in one. Our innovations impact tens of millions of consumers, but we have the passion and heart of a small startup. We intend to disrupt the technology market with the software tools that we built to power our own successful digital transformation. **Key Responsibilities** As a Customer Success Manager at blithequark, your key responsibilities will include: * Cultivating trust and building relationships with business customers to ensure their success and satisfaction * Helping customers identify, document, measure, and achieve their desired business outcomes through effective onboarding, support, and collaboration * Creating Customer Success plans and conducting periodic business reviews and check-ins with customers to align on ways to drive more value together * Effectively advocating and representing the voice of business customers to influence organizational objectives, product roadmaps, and the overall customer experience * Managing customer activity, identifying risk and growth opportunities, and partnering with internal teams to mitigate risks or close opportunities * Delivering regular business reports that provide qualitative and quantitative descriptions of business performance * Managing key processes including FAQ analysis, support case reviews, and customer feedback analysis * Developing and maintaining technical support procedures and policies * Serving as a knowledge resource and escalation point for coworkers and customers * Building credibility and trust within the team and with our business customers and stakeholders * Working together with a team of Customer Success Engineers and Customer Success Managers to achieve organizational objectives, including the attainment of targets for customer satisfaction, service delivery, adoption, and renewal **Essential Qualifications** To be successful in this role, you will need: * A Bachelor's Degree or military experience * At least 3 years of experience in a customer-facing role in an organizational or entrepreneurial context * At least 2 years of experience working with cross-functional teams * Strong written and oral communication skills * Demonstrable analytical thinking and business insight * Demonstrated ability for relationship building and management **Preferred Qualifications** While not required, the following qualifications would be beneficial: * A Master's degree in business, business management, or other related field * 5+ years of experience developing, marketing, selling, or supporting a client-facing technical product or service at scale * 2+ years of experience working with senior and executive-level customer contacts * Strong technical skills, including proficiency in software development, data analysis, or other relevant areas **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Customer Success Manager, you will have opportunities to: * Develop your skills and expertise through training programs, mentorship, and on-the-job experience * Collaborate with cross-functional teams to drive business outcomes and achieve organizational objectives * Contribute to the development of new products and services that meet the evolving needs of our customers * Participate in innovation initiatives and projects that drive business growth and transformation **Work Environment and Company Culture** Our work environment is designed to foster collaboration, creativity, and innovation. As a remote employee, you will have the flexibility to work from anywhere, while still being connected to our global team. Our company culture values: * Diversity, equity, and inclusion * Employee well-being and work-life balance * Continuous learning and professional development * Collaboration and teamwork * Innovation and creativity **Compensation, Perks, and Benefits** We offer a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. These include: * Competitive salary and performance-based incentive compensation * Comprehensive health insurance, including medical, dental, and vision coverage * Retirement savings plan with company match * Paid time off, including vacation, sick leave, and holidays * Flexible work arrangements, including remote work options * Professional development opportunities, including training programs and mentorship **How to Apply** If you're a motivated and customer-centric individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter through our website. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law. Apply for this job